Member Liaison

Simple Staffing•Quincy, MA

2d•Hybrid

About The Position

Simple Staffing is hiring on behalf of Healthcare Financial, Inc. for a Member Liaison to manage pending Social Security applications and help members obtain the documentation and information needed to move their cases toward approval. The role serves as a connection between members and government agencies, providing outreach, follow-up, advocacy, and support throughout the application process. The position may be performed remotely or in a hybrid arrangement and is based within the contiguous United States. The schedule is Monday through Friday, 40 hours per week, with a stated willingness to work a 12 p.m. to 8 p.m. shift.

Requirements

Associate degree in a related field, or an equivalent combination of education and experience.
At least 1 year of customer service or call center experience; healthcare experience is preferred.
Strong written and verbal communication skills and active listening ability.
Proficiency in Microsoft Office, data entry, and CRM or database systems.
Strong organizational skills and attention to detail.
Ability to handle a high volume of outreach calls and manage multiple priorities.
Emotional maturity and ability to interact with a vulnerable population.
Willingness to work a 12 p.m. to 8 p.m. shift and contribute to a team-driven environment.
Ability to work within the contiguous United States.
The employer will not sponsor new employment authorization or provide immigration-related support for this position.

Nice To Haves

Familiarity with medical terminology and health insurance.
Bilingual ability in English and Spanish, Portuguese, Vietnamese, Chinese, or Russian is highly encouraged.

Responsibilities

Manage and monitor a daily caseload of pending Social Security applications.
Contact members and government agencies by phone and letter.
Follow up with agencies for case updates and advocate for expedited decisions.
Use reports and queries to prioritize work and meet performance benchmarks.
Escalate complex or aging cases and recommend solutions.
Educate and counsel members about the Social Security application process while providing customer service.
Maintain accurate demographic and case information in a proprietary database.
Prepare documentation for appeals when applications are denied.
Assist with team training, cross-training, and continuous improvement initiatives.
Participate in departmental projects and committees as assigned.