Liaison Jobs

About The Position

Requirements

• 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment
• Ability to communicate politely, clearly and professionally with clients
• Ability to work quickly and accurately data entry
• Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)

Nice To Haves

• Associates Degree related to business administration / accounting from an accredited college or university preferred
• Calendar management / regional scheduling experience preferred

Responsibilities

• Completes appointment scheduling in an efficient and detailed manner for our Design Consultants, using the Customer Relationship Manager (CRM).
• Answers incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
• Directs client issues, concerns, and/or complaints to management team while working in conjunction with designers and the management team to bring them to a resolution, as needed.
• When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
• Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
• May provide customer communication support as it relates to installations, confirmations, and return visits.
• Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.

Benefits

• Grow your career with us – many promotional opportunities available
• Generous company discounts
• Referral bonuses