Clinical Liaison

Elara Caring • Tulsa, OK

12d

About The Position

The Sales Clinical Liaison supports Elara Caring’s home care mission by identifying patient referrals and helping patients transition from healthcare facilities to care in their homes. The role works with hospital staff, patients, families, physicians, case managers, Account Executives, the Area Vice President of Sales, and Intake to coordinate referrals, explain care options, review patient records, and support discharge planning. The position also develops community relationships and contributes to sales and account plans. Additional duties or projects may be assigned.

Requirements

• High school diploma or GED.
• At least 3 years of practical experience.
• Dependable vehicle, valid driver’s license, and current auto insurance in accordance with state law.

Nice To Haves

• LPN or RN license preferred.
• Bachelor’s degree preferred.
• Experience in case management in a clinical setting preferred.

Responsibilities

• Identify and collect referral information that supports a patient’s eligibility for care.
• Make live calls with the aligned Area Vice President of Sales to foster relationships with key account staff.
• Call on assigned key accounts in partnership with the Account Executive and according to the Quarterly Business Review plan.
• Make calls and collaborate on referrals to service referral opportunities.
• Communicate with patients’ families about the services offered.
• Interact with hospital staff across different departments.
• Consolidate and review patient records upon referral as part of the discharge process.
• Collaborate with hospital staff to help position patients for appropriate care in the appropriate setting.
• Explain care options to patients and their families.
• Collaborate with healthcare facilities on referred cases and discharge planning as needed.
• Coordinate with healthcare facility staff to help ensure a smooth transition through discharge and back to the home environment.
• Collaborate with Intake regarding insurance eligibility and coverage.
• Coordinate communication among patients, physicians, case managers, and other medical staff.
• Develop positive relationships in the community.
• Perform other duties and projects as assigned.

Benefits

• Competitive compensation package.
• Sales training program.
• Opportunities for advancement.
• Tuition reimbursement for full-time staff.
• Continuing education opportunities for all employees.
• Medical, dental, and vision insurance plans.
• 401(k) with employer match.
• Paid time off and paid holidays.
• Family and pet bereavement leave.
• Pet insurance.
• Fleet vehicles available according to company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED