Clinical Liaison

Pennant Group • Tucson, AZ

7d

About The Position

The Clinical Liaison is responsible for establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and negotiating service contracts with managed care organizations, government agencies, and other payers. The role supports effective reimbursement, community engagement, strategic planning, and awareness of market conditions and resources. The employer is The Pennant Group, Inc., a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities across the United States.

Requirements

• Bachelor’s degree in marketing, business administration, or a related field.
• At least three years of experience in health care marketing management, preferably in hospice care operations.
• Ability to market aggressively and deal tactfully with customers and the community.
• Knowledge of corporate business management.
• Good communication, negotiation, and public relations skills.
• Autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.

Nice To Haves

• Master’s degree preferred.
• Experience in hospice care operations preferred.

Responsibilities

• Comply with laws and regulations regarding anti-kickback, lawful marketing activities, patient solicitation, and accurate marketing materials.
• Negotiate service contracts with managed care organizations, government agencies, and other payers to support maximum third-party reimbursement.
• Establish and maintain positive working relationships with current and potential referral and payer sources.
• Build and monitor community, customer, payer, and patient perceptions of the organization as a high-quality provider.
• Assist with strategic planning, including identifying opportunities for additional or improved services to address customer needs.
• Maintain working knowledge of agency markets, including government agencies, major payer groups, key referral sources, and competitors’ market positioning.
• Maintain working knowledge of marketing and share relevant information with organization personnel.
• Maintain knowledge of community resources and help customers access them when agency services are not provided.
• Monitor and report the cost effectiveness of marketing efforts.
• Perform other job-related tasks as requested.

What This Job Offers

• Job Type: Full-time