Clinical Liaison

Hamilton Pointe Health and Rehabilitation • Ohio, IN

6d

About The Position

The Clinical Liaison is part of The Villages of Hamilton Pointe Admissions Team and connects prospective residents, families, hospitals, discharge planners, case managers, and other healthcare referral sources with the facility. The role conducts clinical assessments to help determine whether admission is appropriate, coordinates with facility teams and referral partners, and supports residents and families through admissions and transitions of care.

The Clinical Liaison also develops and maintains relationships and visibility in the medical community, supports referral and census development, communicates the facility’s services and bed availability, and helps coordinate outreach events and marketing activities. The position requires an RN or LPN license in Indiana, knowledge of safe and effective admission practices in the state, and familiarity with computers, email, common software, and office equipment.

Requirements

• Must possess an RN or LPN license issued by the State of Indiana.
• Must have a thorough understanding of safe and effective admission practices within Indiana.
• Knowledge of personal computers, email, Word, Excel, and office equipment such as fax machines and copiers.
• Strong communication, organization, and relationship-building skills.
• Ability to collaborate with clinical teams, referral partners, and families.
• Excellent customer service skills and a passion for helping others.
• Self-motivated and dependable, with the ability to work in a fast-paced environment.

Nice To Haves

• Knowledge of healthcare admissions, clinical assessments, or long-term care.
• Nursing background or healthcare experience.

Responsibilities

• Build and maintain relationships with hospitals, discharge planners, case managers, medical referral sources, and community partners.
• Review clinical referrals and use clinical judgment to assess prospective residents for admission and appropriate placement.
• Coordinate assessments and admission approvals or denials between the facility and referral sources.
• Collaborate with the Admissions Team and clinical leadership to support a smooth admissions process.
• Communicate with prospective residents and families, providing guidance and support throughout admissions.
• Coordinate timely admissions and transitions of care.
• Follow up on inquiries and answer questions from local referral sources.
• Develop new medical markets outside the local area and develop new medical referral sources while maintaining current ones.
• Maintain the facility’s visibility and represent it as a senior care resource in the medical community.
• Keep discharge planning contacts and other referral sources informed about services offered and bed availability.
• Plan and coordinate luncheons and other events with medical referral sources.
• Stay informed about competitors and coordinate the marketing plan with the A/C and Community Liaison.
• Work with the Liaison to develop relationships and partnerships with insurance ACO and bundled-payment providers.
• Complete admission paperwork when possible while the patient is in the hospital.
• Represent the facility professionally and provide excellent customer service.
• Support census development through community relationships and timely referral follow-up.

Benefits

• $1,000 new employee referral program.
• Paid life insurance.
• 401(k) opportunities after the first year.
• DailyPay access.
• Monthly employee celebrations and recognition.
• Medical, vision, and dental insurance.
• Up to $5,000 in tuition reimbursement per year.
• Quarterly education bonus program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed