Patient Liaison – Mobile Veterinary Services

ASPCA • New York, NY

8d • $27 - $28 • Onsite

About The Position

The Patient Liaison (PL) works directly with clients and medical teams to support seamless service delivery and provide a welcoming, judgement-free, high-quality experience. As a trusted source of information and support for families seeking veterinary assistance, the PL schedules appointments, welcomes clients, answers questions about the program, enters data, and collects payments.

The position is primarily based at ASPCA Spay/Neuter Mobile Clinics throughout New York City's five boroughs, with occasional reporting to other ASPCA locations based on operational needs. The typical schedule is Monday through Friday, five days per week, eight hours per day, with flexibility to work occasionally beyond the scheduled workday. The role supports Community Medicine’s mission of bringing veterinary services to underserved communities and helping pet owners make informed decisions about their pets’ health and wellbeing.

Requirements

• High school diploma or GED equivalent.
• Experience using a computer and navigating software applications.
• Demonstrated track record of timely and accurate data entry.
• Ability to build working relationships with internal and external partners at all levels.
• Agile and flexible work style suited to a fast-paced environment with shifting priorities.
• High degree of integrity and accountability, and commitment to the ASPCA’s mission.
• Strong organization and attention to detail.
• Outstanding customer service skills.
• Ability to work standing for eight or more hours.
• Ability to work independently and as part of a team.
• Ability to stay calm under pressure and de-escalate conflict positively and professionally.
• Flexibility regarding work location and job duties.
• Willingness and comfort learning to drive mobile clinics up to 37 feet long through city traffic; training is provided by ASPCA.
• Valid driver’s license in the state of residence upon hire and ability to pass a motor vehicle history check demonstrating a safe driving history.
• Ability to pass a Department of Transportation Medical Exam.
• Ability to exemplify ASPCA core values and behavioral competencies.
• Required English proficiency.
• Ability to work in various weather conditions may be required because of the mobile nature of the role.

Nice To Haves

• Experience in a social service setting working with diverse populations.
• Experience in community services, customer service, community organizing, advocacy, or related fields.
• Experience providing support in a medical setting.
• Spanish bilingual ability is strongly preferred.

Responsibilities

• Work as part of a team to provide a consistently welcoming and excellent client experience.
• Greet clients, answer questions, schedule appointments, and assist with patient intake and check-in.
• Maintain a clean, stocked, and organized lobby and support an efficient morning intake process.
• Accurately enter client and patient information into the database.
• Coordinate interpretation and translation as needed so clients can understand medical procedures, options, and decisions.
• Provide referrals to external agencies and partners.
• Accept payments and balance the cash register daily as needed.
• Make follow-up and reminder calls or send text messages, coordinate services such as transportation, and help remove barriers to care and improve appointment compliance.
• Schedule follow-up appointments and additional services.
• Participate in community outreach, ASPCA and Community Medicine events, and community tabling events.
• Prepare exam rooms and escort and welcome clients into them.
• Assist with outpatient exams by taking patient medical histories and act as a scribe when appropriate.
• Discharge spay/neuter patients, explain post-operative instructions, and provide appropriate paperwork.
• Clean, sonicate, pack, and sterilize surgical instruments; clean and disinfect endotracheal tubes.
• Clean and disinfect animal areas throughout the clinic day according to Community Medicine procedures and using appropriate personal protective equipment.
• Restock medical supplies as needed and assist with coordinating translation services for the medical team.
• Drive mobile clinics to designated locations, park them, and prepare vehicles for use.
• Monitor mobile clinics and notify the appropriate manager about maintenance or repair needs.
• Complete daily vehicle safety checks and record them in the safety log; stop and immediately notify the fleet manager about safety-related findings.
• Troubleshoot equipment issues in the field.
• Perform other duties as assigned.

Benefits

• Flexible time off, including vacation, sick and bereavement time, paid parental leave, company-paid holidays, and paid personal time off.
• Affordable medical coverage, employer-paid dental coverage, and optional vision coverage.
• Employer-paid life and long-term disability insurance.
• Veterinary state license fee reimbursement.
• 401(k) plan with dollar-for-dollar employer matching up to 4% and an additional 4% employer contribution each year.
• Professional development opportunities.
• Three paid continuing education days and a continuing education stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED