Supervisor Pharmacy Liaison -NHMP Pharmacy - Danbury, CT

Nuvance Health Med Practice CT•Danbury, CT

13d•$31 - $57

About The Position

The Supervisor Pharmacy Liaison oversees and assists the Ambulatory Care Pharmacy Liaison Program. This role organizes, audits, and regulates staff activities and assigns and manages routine liaison work to support departmental and organizational objectives. The position also involves patient outreach to schedule appointments and support medication adherence; using payer and internal data to identify medication-related needs; processing medication refills according to protocols; providing customer service; communicating with providers and office staff in person and through the EMR; documenting in the EMR; assisting with medication prior authorizations; and helping patients and care teams navigate medication assistance. The role is responsible for HIPAA compliance and for creating a positive impression with patients, family members, coworkers, and other contacts. This is a full-time position in Danbury, Connecticut, scheduled for 40 hours per week, Monday through Friday, with 8-hour shifts from 8:30 a.m. to 5:00 p.m. The stated hourly salary range is $30.52–$57.19, determined by years of relative experience.

Requirements

High school diploma or GED.
At least 1 year of leadership or management experience.
Effective leadership, communication, and training skills.
40 hours per week, Monday through Friday, with 8-hour shifts from 8:30 a.m. to 5:00 p.m.

Responsibilities

Supervise and assist pharmacy liaisons in Ambulatory Care Clinics.
Oversee the department’s daily workflow.
Serve as a communication liaison between the manager of pharmacy services and pharmacy liaisons.
Conduct routine staff meetings with pharmacy liaisons.
Assist in assessing and improving pharmacy services, processes, and policies, and provide in-service training on approved changes to ensure liaison compliance.
Participate in problem-solving and troubleshooting involving liaisons and intradepartmental and interdepartmental staff.
Participate in departmental quality-assurance activities and maintain a high level of technical competence and work performance.
Perform data analysis and distribute and review performance expectations with pharmacy liaisons.
Manage pharmacy liaison timecards, PTO requests, and coverage as needed.
Coordinate orientation and training for new employees.
Conduct performance evaluations, address and document areas requiring correction in liaison behavior or performance, and refer potential disciplinary problems to the manager.
Maintain and model Nuvance Health Values.
Maintain regular, reliable, and predictable attendance.
Perform other duties as required.
Conduct patient outreach to schedule appointments and provide medication adherence support.
Use payer and internal data to identify patients with medication-related needs.
Process medication refills according to protocols and assist with medication prior authorizations.
Provide customer service and communicate with providers and office staff in person and via the EMR.
Document in the EMR and work with patients and healthcare teams to provide medication assistance guidance.
Comply with HIPAA regulations and create a positive impression with patients, family members, coworkers, and other contacts.