CCBHC Acute Care Liaison ED 8am - 4:30pm

HHC•Indianapolis, IN

13d

About The Position

The CCBHC Acute Care/ED Liaison ensures continuity of care for Certified Community Behavioral Health Clinic (CCBHC) clients between the Sandra Eskenazi Mental Health Center CCBHC and acute care or emergency rooms in the designated CCBHC service area. The role supports safe transitions between local hospital emergency departments, acute psychiatric emergency departments, psychiatric triages, crisis receiving and stabilization facilities, and the CCBHC. The Liaison develops and maintains collaborations with these healthcare providers and helps connect clients with their primary treatment team as soon as possible after discharge, consistent with CCBHC standards. The Liaison collaborates with CCBHC outpatient treatment teams and continues working with clients in the community until their primary team can fully engage them. The role also tracks and reports work with CCBHC clients according to CCBHC quality metrics, and works with the Mental Health Recovery Center and CCBHC outpatient teams to file, track, report, and help maintain mental health commitments. The position operates under the Recovery Model, including AIDET and the spirit of motivational interviewing, and may provide transportation when directed by the treatment team and guided by medical necessity. Sandra Eskenazi Mental Health Center provides comprehensive inpatient, outpatient, outreach, clinic-based, and community-based services for emotional and behavioral problems, including severe mental illness and substance abuse. Its mission is to serve people with serious mental illness and chronic addiction, as well as seriously emotionally disturbed children and their families, using strength-based, family- and community-centered treatment.

Requirements

Bachelor’s degree in human services, psychology, social work, or a related field.
Two years of relevant work experience.
Valid Indiana behavioral health and human services (BHHS) license in good standing that meets Indiana BHHS licensure requirements for the degree conferred.
Valid Indiana driver’s license and a driving record that meets Eskenazi Health’s driving policy requirements.
Basic knowledge of CCBHC standards regarding transitions of care.
Knowledge of the Sandra Eskenazi Mental Health Center crisis continuum, outpatient services, and acute care services.
Basic knowledge of Marion County’s crisis continuum and mental health, substance use, and hospital providers.
Basic knowledge of substance use disorders and/or co-occurring disorders.
Knowledge of client rights and responsibilities.
Basic knowledge of psychotropic medications, their uses, and side effects.
Meet all population-specific competencies for the role and service area.
Knowledge of trauma-informed, person-centered, family-centered, and recovery-oriented care.
Basic computer skills, strong interpersonal skills, crisis intervention skills, and motivational interviewing skills.
Ability to teach skills based on person-centered learning needs and styles; communicate clearly and concisely in writing and verbally; work cooperatively in a multidisciplinary team; think critically and solve problems efficiently; provide hands-on client care; and perform safety interventions, including physical safety interventions required for the service area.
Ability to lift a minimum of 50 lbs.

Nice To Haves

Master’s degree in human services, psychology, social work, or a related field.

Responsibilities

Work under the Recovery Model, including AIDET and the spirit of motivational interviewing.
Coordinate with local hospital emergency departments, acute psychiatric emergency departments, psychiatric triages, and crisis receiving and stabilization facilities to ensure valid and timely communication when a CCBHC client is admitted.
Help CCBHC clients navigate post-discharge transitions to outpatient or other needed treatment, minimizing time between discharge and follow-up.
Advocate for client access to needed services, including by developing community relationships and resources.
Develop, revise, or monitor crisis prevention and safety plans to reflect clients’ current status and needs.
Monitor and document client progress, including reasonable attempts to contact clients after discharge.
Track CCBHC client admissions to local emergency departments, acute psychiatric emergency departments, psychiatric triages, and crisis receiving and stabilization facilities.
Coordinate with CCBHC outpatient teams to support clients’ transition to community living after acute care discharge, including attending relevant team staffings and participating in the Acute Services morning call.
Provide case management, working with family, significant others, and community supports to assist transitions between acute care and outpatient settings.
Meet continuing education requirements in accordance with best practice, CCBHC, Joint Commission, and other regulatory standards.
Provide transportation in a company-provided or personal vehicle when directed by the treatment team and guided by medical necessity; maintain a copy of Eskenazi Health’s vehicle-related accident reporting procedures in the vehicle.
Work with the Mental Health Recovery Center and CCBHC outpatient treatment teams to file, track, report, and assist with maintenance of mental health commitments.