Installer Jobs

About The Position

Requirements

• 2+ years of experience in dispatching, scheduling, logistics coordination, or a similar operations role required.
• Bilingual (English/Spanish) to support installer and customer communication.
• Hands-on experience coordinating field teams or installers across multiple job sites.
• Experience managing high-volume work orders, service tickets, or job scheduling systems.
• Proven ability to prioritize and manage competing deadlines in a fast-paced environment.
• Experience communicating with field personnel (installers, technicians) and customers to resolve issues in real time.
• Proficiency with dispatching or work order management systems (e.g., scheduling dashboards, CRM, or ERP systems).
• Experience handling documentation such as photos, job notes, and service updates within internal systems.
• Ability to use computers and related equipment, including CRT/screens, keyboards, and mouse/pointing devices.

Nice To Haves

• Prior experience in the construction, flooring, builder supply, or home services industry strongly preferred.
• Familiarity with flooring products and installation processes (tile, vinyl, wood, carpet) preferred.
• Background in coordinating warranty work, repairs, or service follow-ups is a plus.
• Associate’s degree in business, Logistics, Supply Chain, Construction Management, or a related field preferred, but not required.
• Equivalent combination of education and relevant work experience will be considered in lieu of a degree.

Responsibilities

• Assign appropriate installers to work orders based on project type, including tile, vinyl, wood, and carpet installations (repairs and new installs).
• Review and verify work orders for accuracy, completeness, and readiness; expedite corrections as needed.
• Monitor and manage daily dashboards, including tracking and updating “missing,” “expiring,” and “pending” work orders.
• Communicate proactively with installers regarding missing information, upcoming deadlines, and schedule updates.
• Provide ongoing support to installers via phone, text, and email throughout the day.
• Contact homeowners (occupied homes) to confirm details, provide updates, and document communication in internal systems.
• Enter detailed notes into work orders, including status updates, installer feedback, and customer interactions.
• Upload and manage job-related documentation, including photos, emails, and supporting files in company systems (e.g., PVault).
• Coordinate and process billable repair requests, including requesting EPOs (Extra Purchase Orders) and collecting supporting documentation (photos, installer notes).
• Send updates, documentation, and communications to internal departments such as warranty and sales teams.
• Handle order modifications including cancellations, split orders, and repair-related adjustments.
• Distribute outstanding work order updates and follow up with installers to ensure timely completion.
• Serve as the primary administrative point of contact for assigned accounts, ensuring a high level of responsiveness and customer satisfaction.
• Manage all facets of account coordination, including order entry, purchase order reconciliation, and project tracking within internal systems.
• Partner with the sales team to prepare estimates, pricing requests, and proposals for customers.
• Coordinate with internal departments (operations, scheduling, purchasing, and field teams) to ensure timely and accurate project execution.
• Monitor project timelines, proactively communicate updates, and resolve issues to ensure on-time delivery and client satisfaction.
• Maintain accurate and up-to-date customer records, contracts, and job documentation in CRM and operating systems.
• Respond to customer inquiries, resolve discrepancies, and escalate issues as needed.
• Perform duties that may be assigned by the Field Operations Manager.
• Role Models and lives the Company’s Tenets. Knows the Company’s Vision, Mission, and Objectives and continually communicates and reinforces these to team members.
• Adheres to Standard Operating Procedures, departmental operating guidelines and employee handbook for all aspects of this position.
• Maintains a constructive environment at work, encouraging Insightful and enthusiastic teamwork that generally creates positive attitudes and builds supportive morale.
• Participate in and leads training when needed. This includes learning product knowledge, procedural proficiencies, and computer software.
• Fosters, encourages, and rewards a fun, positive, successful tenet-based culture!