Inside Sales Jobs

About The Position

Requirements

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 1 year of experience with customer service or counter sales
• Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to identify customer needs, provide profitable solutions and close the sale
• Ability to learn and operate the applicable software system used to process orders
• Able to work in a fast-paced environment while handling multiple tasks
• Intermediate math skills
• Able to learn how to operate material handling equipment

Nice To Haves

• Previous experience with or knowledge of products sold at the Profit Centre
• Experience using Word, Excel, Outlook, and/or Infor M3

Responsibilities

• Answer telephone calls, emails and in person questions from customers and identify their needs
• Research product for customers and provide recommendations on our assortment of product
• Enter sales orders generated from Profit Centre customers via phone, emails, and texts
• Grow and retain established customer base and develop new business for the Profit Centre
• Fill customer orders
• Follow up on backorders with vendors and provide customers accurate lead times
• Send and follow-up with request for quotes to vendors
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Support Outside Sales activities as part of the team
• Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)
• Perform other tasks as requested by the Profit Centre Manager

Benefits

• Great mentors and on-the-job training
• Growth potential with competitive salary
• benefits
• profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time