Inside Sales Associate

Helix Traffic Solutions, LLC • Lorton, VA

7d

About The Position

Traffic Safety Supplies, a Helix Traffic Solutions company serving Virginia and Maryland, is seeking a motivated, customer-focused, and detail-oriented Inside Sales Associate. The role engages customers throughout the sales cycle by phone, email, and in person, providing customer service, building lasting relationships, generating sales opportunities, and supporting daily sales-team operations. It offers product training, team collaboration, and career development.

The associate assists customers with product selection and orders, recommends complete solutions and complementary products, and helps customers understand product features, promotions, and relevant DOT specifications. The position also coordinates with outside sales, Purchasing, the Branch Manager, and the Sign Department to fulfill requests and special orders. It includes showroom and counter sales, order and quote processing, customer follow-up, some warehouse duties, inventory support, and maintaining an orderly sales floor and branch.

Requirements

• Previous experience in inside sales, customer service, or account management is preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Proficiency with Microsoft Word, Excel, and Outlook, and ability to learn new software and technology quickly.
• Strong problem-solving skills and ability to think critically and provide effective solutions.
• Ability to work independently in a fast-paced team environment.
• Professional demeanor and ability to work effectively with individuals at all levels.
• High school diploma or equivalent required.
• Dependable, organized, self-motivated, and committed to continuous learning and professional growth.
• Ability to identify sales opportunities and confidently recommend products based on customer needs.
• Ability to safely lift, carry, push, and/or pull materials weighing up to 35 lbs.
• Ability to stand, walk, bend, and move throughout the showroom and warehouse during the workday.
• Ability to sit and work at a computer for extended periods.

Nice To Haves

• Experience with NetSuite ERP/POS.
• Mechanical aptitude or experience in construction, traffic safety, industrial supply, or related industries.

Responsibilities

• Build and maintain relationships with new and existing customers and grow a book of business.
• Generate new sales opportunities and research and qualify leads.
• Assist showroom customers and process orders received by phone, email, and walk-in traffic.
• Ask customers about their projects and recommend complete solutions and complementary products.
• Prepare customer quotes, accurately enter sales orders, and follow up on quotes, leads, and sales opportunities.
• Identify upsell and cross-sell opportunities, including through counter sales.
• Learn company inventory, products, industry applications, vendor offerings, and relevant product information.
• Coordinate special orders with Purchasing and work with outside sales representatives on customer needs and opportunities.
• Educate customers on product features, benefits, promotions, and DOT specifications; develop working knowledge of MUTCD/DOT traffic control standards.
• Communicate order status, requests, and product availability with customers and internal departments, including the Branch Manager, Purchasing, and Sign Department.
• Resolve customer concerns promptly and maintain customer satisfaction.
• Assist teammates with quotes, follow-up calls, cold calling, and other sales-related tasks as needed.
• Pull customer orders accurately and safely load customer vehicles as needed; assist with warehouse duties during busy periods.
• Assist with annual inventory counts and improve inventory organization and storage methods.
• Stay current on company products, systems, and technology through training.
• Coordinate custom sign orders by gathering specifications, entering orders accurately, and communicating with the Sign Department during production.
• Restock showroom displays and lobby merchandise.
• Complete opening, closing, and daily housekeeping duties to maintain a clean, organized branch.

Benefits

• Competitive pay based on experience and benefits.
• Opportunities for professional growth and advancement.
• Ongoing product training and skill development.
• Supportive, team-oriented work environment where contributions are valued.
• Opportunity to build long-term customer relationships and grow a sales career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED