Non Commercial Inside Sales Representative

Gordon Food Service•Wyoming, MI

3d•Hybrid

About The Position

The Inside Sales Representative provides friendly and efficient customer service, order processing, and delivery support to Gordon Food Service customers via phone, email, and the internet. The role strengthens customer relationships through product knowledge and application, delivery coordination, and error resolution, and promotes and utilizes E-Commerce technologies. The representative serves as a liaison between District Sales Representatives and internal partners, supports customer implementation and relationship development, manages customer orders and route-related needs, and assists with product, invoice, credit, delivery, and order guide matters. The position also supports reporting, product sourcing, recalls, and the training of new call center representatives. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with a hybrid schedule of four days in the office and one day working from home. Gordon Food Service locations are tobacco-free, and the company conducts pre-employment drug tests.

Requirements

High school diploma or equivalent plus two years of full-time related work experience.
Experience in inside sales or customer service, or an equivalent combination of education, training, and experience.
Excellent written, verbal, organizational, and communication skills.
Ability to multitask, prioritize, and work independently or within a team environment.
Motivated self-starter with attention to detail and accuracy in a fast-paced environment.
Strategic, inquisitive, innovative, and creative approach to building relationships, networking, linking resources, and applying business practices.
Good customer service and time management skills.
Ability to solve problems and develop solutions to complex business issues while balancing customer needs within Gordon Food Service business practices.
Ability to demonstrate an understanding of the foodservice industry and operations for the Non Commercial Segment.
Ability to adapt to frequent technological and Gordon Food Service proprietary application changes and program functions (used Chains).
Understanding of USDA dietary regulations and commodities.
Ability to perform 10-key data entry.

Nice To Haves

Bachelor's degree in Sales, Marketing, or a related field preferred.

Responsibilities

Serve as a liaison between District Sales Representatives and organizational partners.
Participate as a core member of the new customer implementation process and develop and maintain customer relationships.
Support the assigned division and customer assignment, and perform effective route management.
Code prospective bids for National Accounts or District Sales Representatives as needed.
Manage stock and nonstock customer orders manually, through EDI third-party ordering systems, or by fax; make timely callbacks or send emails to discuss edits and confirm complete orders.
Maintain current knowledge of product and system status within divisions and distribution centers to assist District Sales Representatives and customers.
Provide information to District Sales Representatives, National Account Managers, Logistics, and Sales Support on inventory levels, excessive punches, and general product information.
Mentor new call center representatives and attend ongoing training sessions.
Arrange exception deliveries with Transportation departments, third-party ordering or delivery systems, UPS, or other delivery services aligned with Gordon Food Service.
Support District Sales Representatives with order guide management.
Determine appropriate customer credits; assist with invoice and credit memo inquiries and process appropriate credits as needed.
Source stock, nonstock, and EPO products based on customer needs.
Create business analytics reporting for customers and CDSs as requested.
Handle recalls.
Perform other duties as assigned.