Commercial Inside Sales Representative

Leslie's•Tucson, AZ

About The Position

The CSC Inside Sales Representative delivers customer service through inbound calls and efficiently processes customer orders. Using company reporting tools, the representative makes outbound contacts to schedule appointments for the Commercial Account Executive and support new business acquisition. The role also develops relationships with existing customers to generate sales orders. The Commercial Service Center Manager may assign additional tasks to support operational efficiency.

Requirements

Ability to maintain professional interactions with customers, corporate staff, and CSC team members.
Responsiveness to customer inquiries and a proactive approach to ongoing communication.
Proficiency with computer systems and software.
Ability to understand and apply relevant Federal, State, and Local codes.

Nice To Haves

Previous sales and customer service experience.
Familiarity with the swimming pool industry.
Retail or operations experience.

Responsibilities

Make at least 10 outbound customer phone contacts each day to build relationships and identify sales opportunities.
Answer incoming calls promptly, aiming to respond within two rings.
Process customer orders accurately and promptly, including in-store, remote, and online orders.
Collaborate to meet sales and profitability targets for the CSC, CAEs, and market.
Provide accurate, knowledgeable responses to customer inquiries.
Support on-time deliveries by properly preparing merchandise through product picking and invoice execution.
Participate in monthly safety and compliance meetings.
Demonstrate a thorough understanding of company policies and procedures.
Complete training to become proficient in all operational aspects of a Commercial Center.