Inside Sales Representative: Residential Plumbing

Plumbing Distributors, INC.•Lawrenceville, GA

About The Position

PDI is seeking an Inside Sales Representative for residential plumbing to provide accurate information, assistance, and support to customers, the outside sales force, and other departments. The role includes preparing quotations and coordinating material purchases. PDI is a wholesale distributor serving residential and commercial plumbing customers, home builders, interior designers, remodelers, and homeowners, with branches and showrooms in Georgia, Tennessee, and South Carolina. The representative promotes PDI through courteous, efficient service and works professionally to build customer loyalty. They respond to customer inquiries, prepare accurate bids and quotations, enter sales orders, coordinate shipping, resolve pricing discrepancies, place and track non-stock orders, manage returns and credits, and maintain organized quote files. They also prepare quotations and submittals to customer specifications, communicate with customers during the process, and enter reserve orders for awarded jobs.

Requirements

High school diploma.
One to two years of industry experience.
Computer experience, including spreadsheets.
Ability to work well in a fast-paced, high-stress environment.
Attention to detail.
Energetic, committed to self-improvement, and customer-service driven.
Excellent communication skills.
Successful completion of a pre-employment drug screen and background check is required for employment.

Nice To Haves

Some college.
AS400 experience.
Mechanical aptitude.
Mathematical aptitude.

Responsibilities

Promote PDI through courteous, efficient customer service and maintain a positive attitude.
Build customer loyalty through professional conduct and work at a pace that meets customer needs.
Answer phones courteously and assist customers.
Prepare accurate bids and price quotations in a timely manner.
Enter sales orders and coordinate shipping with appropriate people inside and outside the company to meet delivery requirements.
Resolve pricing discrepancies.
Maintain current market information on products and pricing to provide efficient and effective customer pricing.
Place orders for non-stock items and track them to ensure accurate, on-time delivery.
Generate credits for returned material and manage them to a cost-effective and timely conclusion.
Maintain well-organized job quote files for future reference.
Prepare professional quotations and submittals according to customer specifications and communicate with customers throughout the process.
Prepare professional submittals for awarded jobs and enter reserve orders from approved submittals.