Inside Sales Representative: Residential Plumbing

Plumbing Distributors•Lawrenceville, GA

About The Position

PDI is seeking an Inside Salesperson – Residential Plumbing to provide information, assistance, and support to customers, the outside sales force, and other departments. The role prepares quotations and coordinates material purchases. PDI is a wholesale distributor serving residential and commercial plumbing customers, home builders, interior designers, remodelers, and homeowners, with branch and showroom locations across Georgia, Tennessee, and South Carolina. The successful candidate provides courteous, efficient customer service, helps build customer loyalty, and works at a pace that meets customer needs. They prepare accurate bids, quotations, and job submittals; enter sales and reserve orders; coordinate shipments and purchases; resolve pricing discrepancies; and track non-stock orders and returns. They also maintain current product and pricing information and organized job quote files, while communicating with customers throughout the quotation and submittal process.

Requirements

High school diploma required; some college preferred.
One to two years of industry experience.
Computer experience, including spreadsheets.
Ability to work well in a fast-paced, high-stress environment.
Attention to detail.
Energetic, committed to self-improvement, and customer-service driven.
Excellent communication skills.
Offers of employment are contingent on successful completion of a pre-employment drug screen and background check.

Nice To Haves

Some college.
AS400 experience.
Mechanical aptitude.
Mathematical aptitude.

Responsibilities

Promote PDI through courteous, efficient customer service and maintain a positive, professional attitude.
Answer phones courteously and assist customers.
Provide accurate bids and price quotations in a timely manner.
Enter sales orders and coordinate shipping with internal and external contacts to meet customer delivery requirements.
Resolve pricing discrepancies.
Maintain current market information on products and pricing to support effective customer pricing.
Place orders for non-stock items and track them to ensure accurate, on-time delivery.
Generate credits for returned materials and manage returns toward a cost-effective, timely conclusion.
Maintain well-organized job quote files for future reference.
Prepare professional quotations and submittals according to customer specifications, communicating with customers throughout the process.
Prepare submittals for awarded jobs and enter reserve orders from approved submittals.
Provide information, assistance, and support to customers, the outside sales force, and other departments.
Coordinate material purchases.