Senior Credit Product Portfolio Representative(Inside Sales Representative)

Wells Fargo•Des Moines, IA

8d•Hybrid

About The Position

Wells Fargo is seeking a Senior Credit Product Portfolio Representative as part of Wells Fargo Commercial Capital. This role makes outbound and receives inbound calls with the objective of selling new or additional products and services. The representative must clearly articulate differences among industries, programs, and market segments and apply advanced knowledge of the company’s products and services, sales processes, and problem-solving techniques. The role supports and maintains effective relationships with existing clients, assesses relationship profitability, and recommends account dispositions to management. It involves complex administrative, transactional, operational, and customer-support work; serving as a liaison among clients and internal departments; and collaborating with product management partners to relay evolving market needs. The representative may participate in client-related and ad hoc projects, support less experienced staff with subject-matter expertise, and work with minimal supervision. The position offers a hybrid work schedule and is based at one of the required locations in Des Moines, Iowa, or Moberly, Missouri. Work hours are 9:00 a.m. to 6:00 p.m. CST, Monday through Friday. Relocation assistance and visa sponsorship are not available. The role includes responsibility for following Wells Fargo risk, compliance, and other applicable policies.

Requirements

At least 2 years of secured or specialized lending relationship management or portfolio management experience, or equivalent demonstrated through work experience, training, military experience, or education.
Accept and adhere to high ethical standards and personal values in decision-making and dealings with others.
Excellent verbal, written, and interpersonal communication skills.
Ability to overcome objections, manage multiple priorities, and work in a fast-paced environment.
Responsible, reliable, dedicated, and committed to fulfilling obligations and being a team player.
Ability to remain calm and thoughtful in challenging circumstances and recognize when situations should be escalated to management.
Strong organization and ability to grasp strategic and tactical issues involved in client relationships.
Ability to work with minimal supervision and establish priorities for administrative work associated with departmental activities.
Experience managing complaints and objections effectively and professionally.

Nice To Haves

Two years of prior sales experience and/or customer service experience.
Advanced problem-solving skills and/or experience with sophisticated sales techniques.
Experience with equipment finance and leasing.

Responsibilities

Make outbound calls and handle inbound calls to sell new or additional products and services.
Support the building and maintenance of effective relationships with existing clients.
Assist in setting performance standards to enhance client satisfaction.
Evaluate relationship profitability and recommend account dispositions to management.
Explain differences and similarities among industries, programs, and market segments.
Perform complex administrative, transactional, operational, and customer-support tasks within the functional area.
Interact with senior peers and functional partners on a wide range of requests, including directly interacting with external clients and serving as a liaison between functional areas and clients.
Participate in client-related or ad hoc projects and teams.
Partner with product management functional partners to provide feedback on evolving market needs and support the innovation, design, and delivery of credit solutions.
Support less experienced staff, including by providing subject-matter expertise.
Work with the immediate team, functional area, and internal peers outside the work group on a wide range of information.
Follow applicable risk programs, policies, and procedures; fulfill risk and compliance obligations and escalate or remediate issues as appropriate.