Sales Professional
Service Corporation International • Bayamón, PR7d
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Sales Professional - Inside Sales
Service Corporation International•Bayamón, PR
About The Position
The Sales Professional serves client families by arranging cemetery services at need and selling pre-need arrangements. The role provides personalized service, generates revenue for the cemetery, and acts as a primary contact for families. It includes prospecting and generating leads, building relationships with families and community members, explaining service options, and following up to ensure satisfaction. The position also collaborates with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service and support families’ current and future needs.
Requirements
- High school diploma or equivalent.
- One to two years of college, or an equivalent combination of education and experience.
- Current state- or province-issued driver’s license with an acceptable driving record.
- Ability to pass the company’s internal presentation certification within 30 days of hire.
- Ability to work some evenings and/or weekends each month.
- Ability to drive frequently.
- Ability to obtain and maintain an insurance license if required by state or province.
- Ability to work flexible hours and, at times, up to 12 hours in a day.
- Ability to treat others with empathy and respect.
- Computer knowledge and familiarity with some software.
- Customer service skills.
Nice To Haves
- One to two years of customer service or sales industry experience.
Responsibilities
- Prospect for at least 1–2 hours each day and maintain activity levels to support productivity.
- Obtain referrals from families served by the location and build community and civic relationships.
- Explain and present arrangements to families and referred families.
- Respond to client inquiries promptly, respectfully, sensitively, and professionally.
- Listen to families, understand their unique needs, and offer valuable solutions.
- Stay in touch with families to ensure satisfaction and follow through on problems and requests.
- Prepare for appointments and perform procedures professionally and attentively.
- Build trust-based relationships and seek referrals by educating families about the benefits of pre-planning.
- Coordinate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
- Review prior services and family contacts to prepare for current needs and sales opportunities.
- Share family concerns with the rest of the SCI team.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
Job Search Resources
Career Resources
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