Inside Sales Representative

Eastern Metal Supply•Charlotte, NC

About The Position

The Inside Sales Representative builds and maintains relationships with new and existing customers to grow assigned accounts and drive sales revenue. The role includes proactive customer communication, quote and order management, lead generation, and follow-up to provide excellent customer service and achieve sales objectives. The ideal candidate is motivated, detail-oriented, and able to identify customer needs and deliver solutions that support long-term customer retention and growth. This position is performed in a typical office environment with a moderate noise level. It regularly involves standing, walking, sitting, using hands, reaching with hands and arms, and talking and/or hearing. Occasional lifting or moving of items weighing up to 25 pounds is required. The employer is an equal opportunity employer committed to a diverse and inclusive workplace and states that it is a drug-free workplace.

Requirements

Prior customer service and sales experience.
Strong organizational, planning, and time-management abilities, with high attention to detail.
Strong verbal and written communication skills.
Proficiency with Microsoft Word and Excel.
Strong math skills and comfort working with pricing and margin calculations.
Ability to work independently while collaborating effectively with internal teams.
Willingness to sign the employer's standard non-compete agreement.

Nice To Haves

Four-year college degree or equivalent sales experience.
Metals industry or aluminum sales experience.

Responsibilities

Communicate with customers by phone, email, and written correspondence to provide customer service and support.
Establish and maintain customer relationships to identify current and future sales opportunities.
Respond promptly to customer inquiries about products, pricing, availability, and order status.
Prepare, review, and maintain accurate quotes, pricing, and configurations in accordance with company policies.
Document sales orders, quotes, and customer communications accurately.
Interpret customer requirements and recommend appropriate products or solutions.
Generate new business through outbound calls, lead follow-up, and proactive sales outreach.
Close sales opportunities generated through inbound and outbound efforts.
Submit timely call reports and track sales activities.
Prepare sales reports by collecting, analyzing, and summarizing sales data.
Maintain accurate records of customer interactions and sales activity.