Inside Sales Jobs

About The Position

Requirements

• 2+ years of inside sales, customer service, sales administration, or aftermarket support experience preferred.
• Experience working with ERP and CRM systems.
• Strong customer service and relationship-building skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite, particularly Excel, Outlook, and Teams.
• Problem-solving and analytical skills.
• Ability to work independently and collaboratively across departments.
• High school diploma or equivalent.

Nice To Haves

• Experience in manufacturing, industrial equipment, automotive, heavy equipment, or related industries is a plus.
• Experience with ERP/ CRM systems such as Syteline, Salesforce, preferred.
• Knowledge of automated packaging equipment preferred.

Responsibilities

• Identify key contacts within customer facilities and maintain high profile customer contact to guarantee quality customer service.
• Interface closely with Materials, Engineering and Service teams to ensure accurate information transfer.
• Prepare and process customer quotations for aftermarket parts, services, repairs, and maintenance agreements.
• Provide superior customer service by determining and assisting customer needs in a timely manner and monitor order status and proactively communicate updates to customers.
• Provide customers accurate part pricing quotations and order confirmations to support aftermarket profitability objectives.
• Identify and promote cross-sell and upsell opportunities within existing customer accounts.
• Follow up on open quotes and identify opportunities to convert quotations into sales.
• Maintain the integrity of our systems by maintaining accurate customer records, pricing, and sales information.
• Liaise with the AR Department to help resolve past due invoices as efficiently and expeditiously as possible.
• Resolve customer issues regarding orders, deliveries, invoicing, product availability, and warranty administration.
• Interface with various outside vendors to identify, purchase and supply parts to end users.
• Maintain and create price records including the pricing of new items.
• Manage multiple priorities in a timely fashion including reviewing customer orders, making decisions based on departmental rules and conditions, and providing order status and part number information to internal and external customers.
• Coordinate with operations, service, purchasing, and logistics teams to ensure timely delivery of products and services.
• Develop spare part packages for new systems and provide recommendations to customers on stock levels.
• Assist with general departmental operations, other duties and/or special projects as assigned.
• Partner with other ProMach companies to capitalize on synergistic opportunities.

Benefits

• Comprehensive medical/dental programs
• Life insurance
• Generous paid time off program
• Retirement savings plan with a company match