Sales Professional - Inside Sales

Service Corporation International•Chalmette, LA

7d•$50,000 - $100,000

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service and serves as a primary contact for families while helping generate revenue for the cemetery. The position focuses on prospecting and generating leads, building trust-based relationships with families, understanding their needs, and presenting relevant arrangements and pre-planning options. It also works closely with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service from at-need services through aftercare and future family needs.

Requirements

High school diploma or equivalent.
1–2 years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver's license with an acceptable driving record.
Pass the company's internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Computer and some software knowledge.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience is preferred.

Responsibilities

Prospect for a minimum of 1–2 hours each day and maintain and track activity levels to ensure productivity.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present arrangements to families served and referred families.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, communicate honestly, understand their unique needs, and offer solutions that provide value.
Stay in touch with families to ensure satisfaction; prepare for appointments and follow procedures professionally and attentively.
Follow through on customer problems and requests and build trust-based relationships to earn referrals.
Educate families about the benefits of pre-planning and offer protection options for family members, relatives, and friends.
Maintain continuity from at-need services through aftercare and future services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and family contacts to prepare for current needs or sales.
Share family concerns with the rest of the SCI team.