Sales Professional - Inside Sales

Service Corporation International•Columbus, GA

About The Position

The Family Service Counselor serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides exemplary, personalized service, acts as the primary contact for families, and contributes to cemetery revenue. It involves generating leads, building trust-based relationships with families, understanding their needs, presenting solutions and pre-planning options, and collaborating with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver's license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Computer and basic software knowledge.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience.

Responsibilities

Prospect for leads for at least 1–2 hours each day and track activity to ensure productivity.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present offerings to families served and referred families.
Respond to client inquiries promptly, respectfully, sensitively, and professionally.
Listen to families, understand their individual needs, and offer valuable solutions.
Stay in touch with families to ensure satisfaction and follow through on problems and requests.
Prepare for appointments and perform procedures professionally and with attention to detail.
Build trust-based relationships and earn referrals by educating families about the benefits of pre-planning.
Maintain continuity from at-need services through aftercare and future family protection needs.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide high-quality service.
Review previous services and family contacts to prepare for current needs and sales opportunities.
Share family concerns with the rest of the SCI team.