Inside Sales Representative

GN Group•Shakopee, MN

7d•$50,000 - $140,000•Hybrid

About The Position

The Inside Sales Representative sells GN ReSound-branded and private-label hearing aids to audiologists, dispensers, physicians, hospitals, and other hearing healthcare professionals, primarily by phone. The role builds and maintains customer relationships to support existing business and grow sales, while also pursuing new customers in an assigned territory. The position works with outside sales, marketing, training, and customer service colleagues and maintains account and sales information in the Salesforce CRM system. The position is based in a hybrid office and remote work environment in Shakopee, Minnesota, with standard Monday–Friday business hours that may vary. Occasional travel, approximately three to four times per year, is required for sales conferences and other business functions. The role offers an annual base pay of $50,000 and total annual compensation, including at-plan commissions, of up to $140,000. Benefits include PTO and paid holidays, a 401(k) with company match, paid parental leave and transition-back-to-work benefits, company HSA contributions, and a yearly family hearing aid benefit.

Requirements

History of meeting or surpassing sales goals.
Demonstrated phone sales experience in the medical device or hearing industry.
At least 2 years of business-to-business selling experience, excluding retail.
Well-developed interpersonal skills and clear written and verbal communication skills.
Clear and effective phone communication and solid organizational skills.
Ability to work effectively independently and as part of a team, and to take initiative when appropriate.
Ability to develop trust and build relationships with customers, prospects, and internal teams.
Demonstrated focus on high-quality customer support and service.
Ability to develop rapport and use active listening techniques.
Behavioral and technical skills necessary to complete the position responsibilities.
Computer and typing skills, including Word, Excel, and Outlook, and ability to learn contact management software.
Bachelor’s degree or equivalent work experience and knowledge.
Occasional travel, approximately three to four times per year, for sales conferences.

Nice To Haves

Business or Speech & Hearing emphasis in education.
One to two years of sales experience.
Outside sales experience.

Responsibilities

Reach or exceed monthly, quarterly, and annual territory sales goals through incremental sales, new product introductions, promotions, marketing opportunities, seminars, and courses.
Build relationships with existing customers through phone and email communication, sell products and services, and respond to customer concerns.
Manage the prospect sales cycle from initial contact through close to expand sales and acquire new customers in the assigned territory.
Partner with outside sales representatives, marketing representatives, professional trainers, and customer service colleagues across distribution channels and segmented accounts.
Record phone calls and maintain accurate account information in Salesforce and other company CRM records.
Analyze weekly sales reports and develop action plans with outside sales counterparts to increase points of sale and share of wallet.
Manage selected strategic accounts, including preparing annual customer marketing plans, providing quarterly updates, analyzing unit trends, setting and monitoring prices, and renegotiating to gain and protect unit share.
Communicate the value of programs and products including Accelerate, Business Development programs, Focus Marketing, ReSound Pro, and fitting software.
Meet performance and behavior expectations communicated by inside sales management.
Complete assigned responsibilities within expected time frames and with a high degree of quality and professionalism.
Establish and maintain positive, productive working relationships with staff, customers, and business partners.
Attend trade shows, conventions, sales meetings, customer incentive trips, training seminars, in-person sales calls, and other functions as needed, approximately four times per year.
Attend ongoing company sales and technical training and take personal initiative for professional development.
Safeguard confidential company information and follow HR, company, and department policies and procedures.