Sales Professional - Inside Sales
About The Position
The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service and is an essential contributor to cemetery revenue, while serving as the primary contact for families. The position involves prospecting and generating leads, developing relationships with families and community contacts, presenting arrangements and pre-planning options, and following through on customer needs. The counselor also collaborates with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service and support families from services at need through aftercare and future planning.
Requirements
- High school diploma or equivalent.
- 1–2 years of college or an equivalent combination of education and experience.
- Current state- or province-issued driver’s license with an acceptable driving record.
- Insurance license if required by state or provincial law and applicable state board.
- Ability to pass the company’s internal presentation certification within 30 days of hire.
- Ability to work some evenings and/or weekends each month.
- Ability to drive frequently.
- Ability to obtain and maintain an insurance license if required by state or province.
- Ability to work flexible hours and, at times, up to 12 hours in a day.
- Ability to treat others with empathy and respect.
- Knowledge of computers and some software.
- Customer service skills.
Nice To Haves
- 1–2 years of customer service or sales industry experience is preferred.
Responsibilities
- Prospect for a minimum of 1–2 hours each day and maintain activity levels to support productivity.
- Obtain referrals from families served by the location and build community and civic relationships.
- Explain and present arrangements to families served and referred families.
- Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
- Listen to families, communicate honestly, understand their unique needs, and offer appropriate solutions.
- Stay in touch with families to ensure satisfaction and follow through on problems and requests.
- Prepare for appointments and perform procedures professionally and with attention to detail.
- Build trust-based relationships and seek referrals to educate families, relatives, and friends about the benefits of pre-planning.
- Maintain continuity from at-need services through aftercare and future family protection needs.
- Collaborate with funeral directors, location managers, and other funeral home or cemetery staff to provide high-quality service.
- Review prior services and family contacts to prepare for current needs and potential sales.
- Share family concerns with the SCI team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
