Sales Professional - Inside Sales

Service Corporation International•Colleyville, TX

7d•$50,000 - $100,000

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service and acts as a primary contact for families while helping generate revenue for the cemetery. The position builds relationships with families, explains the benefits of pre-planning, and maintains connections to ensure satisfaction and support future needs.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver's license with an acceptable driving record.
Ability to pass the company's internal presentation certification within 30 days of hire.
Ability to work a number of evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience.

Responsibilities

Prospect for 1–2 hours each day and maintain and track activity levels to ensure productivity.
Obtain referrals from families served by the location and build community and civic relationships.
Present information to families served and referred families.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, understand their unique needs, and offer solutions that provide value.
Stay in touch with families to ensure satisfaction, prepare for appointments, and perform procedures professionally and attentively.
Follow through on customer problems and requests and build trust-based relationships to earn referrals.
Educate families about pre-planning and its benefits for protecting family members, relatives, and friends.
Provide continuity from at-need services through aftercare and future family services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review prior services and family contacts to prepare to support current needs and sales.
Share family concerns with the rest of the SCI team.