Pharmaceutical Inside Sales Representative

Conduent Commercial Solutions, LLC•, Remote US

6d•$38,400 - $48,000•Remote

About The Position

Conduent is hiring a remote, full-time Pharmaceutical Inside Sales Representative to support a pharmaceutical client by contacting health care professionals, including physicians, pharmacists, nurses, physician office staff, and field sales representatives. The role focuses on education about prescription drugs, particularly neurology products, in a dynamic, high-call-volume environment. Contacts are made by telephone, email, and chat using client-provided targets and approved messaging. The representative manages assigned targets and territories, works toward program goals, communicates with client field representatives, and records customer information and interactions in the client-approved customer relationship management (CRM) system. The role requires following client and Conduent policies, procedures, reporting requirements, and training guidance, including requirements for adverse events (AEs), product quality complaints (PQCs), and patient privacy under HIPAA and data privacy policies. The representative evaluates and escalates calls as instructed and shares customer issues, insights, and trends with the client. The position pays $22.00 per hour, with an estimated salary range of $38,400–$48,000. The stated schedule is Monday through Friday, between 8:00 AM and 8:00 PM EST, in an 8-hour shift with a 30-minute lunch. The representative must make one to three mandatory air trips per year, each lasting five days or less, for sales meetings; travel is paid for by the client. Paid training and career growth opportunities are offered. Applicants must reside in an eligible location; the posting lists certain states and metro areas where the company is not currently hiring.

Requirements

High school diploma or equivalent.
Successfully pass a criminal background check.
Strong customer service mindset and clear, professional communication.
Ability to follow instructions accurately.
Pass an internet speed test with download speed of at least 25 Mbps, upload speed of at least 5 Mbps, and ping of no more than 175 ms.
Ability to connect to a modem or router using an Ethernet cable.
Previous experience in business-to-business calling.
Ability to communicate complex information.
Excellent gatekeeping skills and a demonstrated blend of sales and service skills.
Excellent verbal and written communication skills.
Ability to type efficiently and navigate computer systems.
Ability to comply with applicable client and Conduent policies, procedures, and reporting requirements.
Must reside in a location where the compensation structure complies with applicable wage regulations; the posting identifies states and metro areas where hiring is currently unavailable.
Ability to make one to three mandatory air trips per year for sales meetings.

Responsibilities

Place outbound sales calls to health care professionals on behalf of the pharmaceutical client by telephone, email, and chat.
Manage assigned targets and territories and work toward program goals.
Use gatekeeping skills to reach appropriate targets and provide engaging dialogue about assigned products.
Deliver approved product messaging accurately and professionally.
Engage with client field representatives as required.
Handle calls according to client specifications, using computer systems, manual documentation, and training resources.
Evaluate and escalate calls as directed by training and FAQs.
Comply with client global and local policies, processes, procedures, and client and Conduent adverse-event and product-quality-complaint processes.
Obtain pertinent customer information and record interactions in the agreed-upon systems, including the CRM system.
Communicate customer calls, issues, insights, trends, programs, and solutions to the client.
Maintain up-to-date knowledge of relevant business and industry information.
Travel by air one to three times per year for mandatory sales meetings, with trips lasting five days or less.