Pharmaceutical Inside Sales Representative

Conduent•Remote, FL

6d•$38,400 - $48,000•Remote

About The Position

The Pharmaceutical Inside Sales Representative places outbound calls to healthcare professionals identified by the pharmaceutical client, using telephone, email, and chat. The role supports a major pharmaceutical company by contacting doctors’ offices and providing education on prescription drugs, with a focus on neurology products. Customers may include physicians, pharmacists, nurses, physician-office staff, and field sales representatives. The work environment is dynamic and high-volume, and the representative must follow reporting requirements for adverse events, product quality complaints, and patient privacy, including HIPAA and data-privacy requirements. This is a remote, full-time role with an eight-hour shift scheduled Monday through Friday within the hours of 8:00 AM to 8:00 PM EST, including a 30-minute lunch. The role requires one to three mandatory air trips per year, each lasting five days or less, for sales meetings; travel is paid for by the client. The stated pay rate is $22.00 per hour, and the posting also gives an estimated salary range of $38,400–$48,000. Depending on business need, the position may be eligible for a bonus or incentive. Hiring is limited to locations where the compensation complies with applicable wage regulations, and the posting identifies certain states and metro areas where it is not currently hiring.

Requirements

High school diploma or equivalent.
Successfully pass a criminal background check.
Strong customer-service mindset, clear and professional communication, and ability to follow instructions accurately.
Previous business-to-business calling experience.
Ability to communicate complex information.
Excellent gatekeeping skills and a demonstrated blend of sales and service skills.
Excellent verbal and written communication skills.
Ability to type efficiently and navigate computer systems.
Meet the internet speed requirements: download speed of at least 25, upload speed of at least 5, and ping of no more than 175 ms.
Ability to connect to a modem/router using an Ethernet cable.
Reside in a state or locality where the employer’s compensation structure complies with applicable wage regulations; the posting lists locations where it is not currently hiring.

Responsibilities

Place outbound sales calls to healthcare professionals on behalf of the pharmaceutical client by telephone, email, and chat.
Manage assigned targets and territories and achieve program goals.
Use gatekeeping skills to reach appropriate targets and provide engaging dialogue about assigned products.
Deliver approved messaging accurately and professionally.
Engage with client field representatives as required.
Handle calls according to client specifications, including use of computer systems, manual documentation, and training resources.
Evaluate and escalate calls as outlined in training and the FAQs.
Comply with client global and local policies, processes, and procedures, including adverse-event and product-quality-complaint processes.
Obtain pertinent customer information and record customer interactions in the agreed systems, including the CRM system.
Communicate customer calls, issues, insights, trends, programs, and solutions to the client.
Maintain up-to-date knowledge of business and industry information needed to provide services.
Follow applicable patient privacy requirements, including HIPAA and data-privacy requirements.