Sales Professional - Inside Sales

Service Corporation International•Bloomington, IL

7d•$50,000 - $100,000

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service and is an essential contact for families, while also generating revenue for the cemetery. The position involves prospecting, building relationships with families and community contacts, presenting cemetery and pre-planning options, and collaborating with funeral home and cemetery colleagues to provide seamless service.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.
Flexible hours, including the ability at times to work up to 12 hours in a day.

Nice To Haves

One to two years of customer service or sales industry experience is preferred.

Responsibilities

Prospect for a minimum of 1–2 hours each day and track activity to support productivity.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present offerings to families and referred families.
Respond to client inquiries promptly and with respect, sensitivity, and professionalism.
Listen to families, understand their individual needs, and offer solutions that provide value.
Stay in touch with families to ensure satisfaction; prepare for appointments and follow through on customer problems and requests.
Build trust-based relationships and educate families about the benefits of pre-planning to earn referrals.
Connect at-need services and aftercare with future services that can protect families.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide high-quality, coordinated service.
Review previous services and family contacts to prepare for current needs and sales, and share family concerns with the SCI team.