Mandarin Inside Sales Representative

Sysco

6d•$21 - $32•Onsite

About The Position

This is a Sales & Marketing position based at a local Sysco operating company (OpCo) facility, with minimal travel. The representative focuses on account-penetration sales, performs sales activities to achieve assigned sales and profit objectives, supports customer satisfaction, and oversees collection activities. The role includes outbound calls and selling by phone and other media to grow assigned accounts, increase market share and customer retention, and present products, services, ideas, uses, and applications. It may require non-traditional working hours, including evenings, weekends, and holidays, to meet customers’ needs. The representative maintains accurate product and pricing information, merchandising materials, customer call lists, lead lists, sales forms, and call reports. The role may also involve researching discounts and promotions, selling excess or obsolete inventory, supporting company promotions with Sysco specialists and external representatives, reporting on market competition, reviewing inventory levels, and providing programs and campaigns that support the marketing plan. The position requires fluent English and Mandarin, strong telephone and interpersonal communication, customer-service skills, and the ability to work collaboratively with internal and external customers. The work environment is moderately loud. The job regularly involves sitting, using hands, reaching, and talking or hearing; occasional stooping, kneeling, crouching, crawling, and lifting or moving up to 25 pounds are also required. The role may involve driving a personal vehicle to customer accounts, conventions, and company meetings.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Fluent in English and Mandarin.
Ability to maintain or improve customer relationships with Sysco.
Working knowledge of product categories sold by Sysco to support account penetration.
Strong telephone communication and interpersonal skills.
Some knowledge of sales techniques, marketing principles, Sysco product lines, related interdepartmental communications, Sysco credit terms, general finance terminology and concepts, and bookkeeping activities.
Ability to read and interpret business materials, professional journals, technical procedures, and governmental regulations; comprehend simple instructions and correspondence; and write simple correspondence.
Ability to present information effectively and respond to questions in one-on-one and small-group settings.
Ability to perform basic arithmetic, including operations involving American money and measures of weight, volume, and distance.
Ability to follow detailed but straightforward written or oral instructions and address problems involving a few concrete variables in standardized situations.
Ability to meet the stated physical demands, including occasionally lifting or moving up to 25 pounds.
Applicants must be currently authorized to work in the United States.

Nice To Haves

One to two years of experience in a customer service-level or foodservice position.
Valid driver's license with a clean driving record: no single DUI in the last three years and no multiple DUIs within the last seven years.
Current automobile insurance with liability limits of $100,000 per person and $300,000 per accident for bodily injury, and $100,000 for property damage.

Responsibilities

Perform sales activities for an assigned customer base and provide customer support from a local OpCo facility.
Conduct outbound calls to external customers.
Penetrate and grow market share within assigned accounts and increase customer retention.
Sell major product categories by phone and other media, presenting products, services, ideas, uses, and applications to meet sales and profit objectives.
Research product discounts, services information, special offers, and company promotions when necessary.
Maintain product information and prices, merchandising materials, call lists, and lead lists to support sales planning and activities.
Complete and update applicable sales forms and call reports to ensure timely and complete sales information flow.
When possible, sell excess or obsolete inventory through special customer contacts and sales techniques to reduce waste and high inventory levels.
Work with Sysco specialists, manufacturing representatives, and brokers to support promotions and obtain product or service information.
Attend informational seminars, learning-based meetings, department sales meetings, and other sessions to develop sales and product knowledge and participate in department activities.
Report on industry and market competition as requested and assist with reviewing inventory levels.
Promote positive working relationships with internal and external customers.
Drive a personal vehicle to customer accounts, conventions, company meetings, and other related destinations.
Provide reports, programs, and campaigns that support the marketing plan.
Oversee collection activities.
Perform related duties as assigned.