Inside Sales Jobs

About The Position

Requirements

• High school diploma or equivalent combination of education and experience.
• At least one year of customer service or sales experience.

Nice To Haves

• Two-year degree or higher.
• Previous experience in an outbound call center, inside sales, or a related industry.
• Experience with CRM systems.

Responsibilities

• Manage sales efforts for an existing list of customers and prospects, including cold calling and making multiple outbound calls to potential customers.
• Understand client needs and offer solutions and support.
• Qualify marketing-qualified leads from digital campaigns, conferences, references, trade shows, and other sources.
• Collaborate with PDAM to research potential leads using business directories, web searches, and digital resources, and provide reports related to marketing campaigns.
• Build sales pipelines with channel partners and team members to close sales.
• Handle projects for new and existing customers, including analysis and vendor setup forms.
• Develop and maintain vendor relationships that support sales opportunities and activities.
• Track weekly, monthly, and quarterly performance and sales metrics and report them to the manager.
• Fulfill sales duties for assigned and generated accounts.
• Represent the company at regional and national trade shows and expositions.
• Create and present company sales presentations to existing customers and marketing-qualified leads, in person or virtually.
• Accept and manage follow-through for all marketing-qualified leads and manage their handoff to Outside Sales Representatives.
• Oversee successful delivery from order placement through order close-out.
• Learn and use the CRM to execute programmatic campaigns and maintain prospective-client information.
• Maintain data hygiene and pipeline reporting for Sales leadership and SLT.
• Implement surcharges, price adjustments, and indexing for assigned accounts.
• Forecast sales for all assigned accounts.
• Serve as the primary 24-hour contact for assigned accounts during Storm Emergency Response.
• Collaborate with departments to resolve customer issues promptly.
• Participate periodically in continuing education classes.
• Contact customers for additional information or issue resolution during the quote or ordering process.
• Gather data for reporting and ensure quoting accuracy.
• Follow up on customer applications and enter them accurately into the system.
• Complete vendor forms and direct questions to the appropriate people, following the vendor questionnaire manual.
• Monitor internal reports to ensure orders are processed correctly.
• Attend weekly shipping meetings.
• Travel occasionally to trade shows and other events as required.
• Perform other responsibilities and duties as needed or requested by management.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Short- and long-term disability insurance
• Life insurance
• Paid holidays
• Generous paid time off
• Professional development opportunities
• Employee assistance and employee/community hardship programs
• Health reimbursement arrangement (HRA) and flexible spending account (FSA)