INSIDE SALES

American Metals Supply • Obetz, OH

4d

About The Position

American Metals Supply is a 100% employee-owned wholesale distributor of sheet and coil steel, prefabricated duct and fittings, HVACR products, and machinery. The Inside Sales role supports customers with phone and walk-in sales of HVAC parts and supplies, without cold calling. The position handles customer requests for quotes, orders, pricing, and lead times, and works with manufacturers and the Outside Sales team to provide accurate, professional service. It also involves educating customers about products and solutions and building long-term relationships through responsiveness, product knowledge, and dependable service.

Requirements

• Previous sales and customer service experience, preferably in construction, industrial distribution, HVAC, or a related industry.
• Strong communication and relationship-building skills.
• Ability to provide excellent customer service while identifying sales opportunities.
• Creative problem-solving skills and attention to detail.
• Self-motivation and ability to work independently and collaboratively.
• Professional demeanor and a high level of integrity.
• Comfort working in a fast-paced environment while managing multiple priorities.

Nice To Haves

• Experience with Epicor Eclipse/Solar software.
• Knowledge of HVAC products or the wholesale distribution industry.
• Proficiency with Microsoft Office 365.

Responsibilities

• Assist customers with phone and walk-in (will-call) sales of HVAC parts and supplies; no cold calling is required.
• Receive and process customer requests for quotes, orders, pricing, and lead times through phone, email, and other communication channels.
• Follow up on quotations and pricing requests to provide customer service.
• Coordinate with manufacturers to obtain current lead times and delivery information.
• Partner with the Outside Sales team to provide customers with prompt, accurate, and professional service.
• Educate customers on product features, applications, and solutions that meet their business needs.
• Build long-term customer relationships through responsiveness, product knowledge, and dependable service.

Benefits

• Competitive compensation.
• Outstanding family medical benefits.
• Employee Stock Ownership Plan (ESOP).
• 401(k) and Roth 401(k) with a 6% company match.
• Employer-paid family dental insurance.
• Employer-paid life insurance.
• Paid Time Off (PTO).
• Seven paid holidays each year.
• Opportunities for advancement and professional growth.
• Collaborative, employee-owned culture.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed