Inside Sales I - SemiTorr Group

Floworks International • Pflugerville, TX

4d

About The Position

SemiTorr Group, Inc. is a sales and distribution company for gas and fluid handling systems and components serving the High Purity, Sanitary, and Industrial markets. Its products include process equipment, pumps, tubing, hoses, fittings, valves, filtration, and instrumentation. SemiTorr Group is a subsidiary of FloWorks USA LP, a privately held company located in Houston, Texas.

The Inside Sales I role develops customer relationships by identifying customer needs, providing product and service information, offering solutions, and recommending products. The role handles customer requests and issues by telephone, fax, and email, and coordinates with outside sales and other departments to support customer service. It responds to customer orders and quotation requests received through outside salespersons and various communication channels.

Requirements

• High school diploma or GED.
• 0–2 years of experience in the area of responsibility.
• Industry product knowledge.
• Good written and verbal/oral communication skills.
• Knowledge of Microsoft Office software and Adobe.
• Self-driven, with a positive attitude and demeanor.
• Customer service experience.
• Excellent communication, time-management, and organizational skills.
• Professional telephone etiquette.
• Ability to work independently.

Responsibilities

• Provide pricing and delivery information.
• Process customer orders, including assigning, reviewing, approving, and distributing order documents to appropriate departments.
• Respond to internal and external inquiries in a timely manner and ensure requests are handled and completed daily.
• Follow up to support timely shipment of materials and customer satisfaction.
• Maintain strong working relationships with customers and vendors.
• Purchase material as needed for customer orders and stock.
• Resolve customer service issues.
• Track open sales orders.
• Coordinate with outside sales and other departments to provide customer service.
• Perform other duties assigned by the supervisor.

Benefits

• Medical, dental, and vision insurance with multiple plan options.
• Company-paid life and disability insurance.
• 401(k) with company match.
• Health Savings and Flexible Spending Accounts.
• Supplemental accident, critical illness, and hospital indemnity coverage.
• Employee Assistance Program, including three free counseling sessions.
• Discounted identity theft protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED