Inside Sales I - SemiTorr Group

Floworks International•Hillsboro, OR

About The Position

The Inside Sales I role at SemiTorr Group is responsible for developing customer relationships by identifying customer needs, informing customers about company products and services, providing solutions, and recommending products. The role handles customer requests and issues by telephone, fax, and email, and coordinates with the outside sales team and other departments to provide effective customer service. The position responds to customer orders and quotation requests submitted through outside salespersons, telephone, email, written correspondence, and fax. It provides pricing and delivery information, processes orders, supports purchasing for customer orders and stock, follows up on shipments, and helps resolve customer service issues. The role operates in a professional office environment using standard office equipment. Occasional visits to warehouses or operational sites may be required. FloWorks describes its benefits package as supporting employees’ health, financial well-being, and work-life balance.

Requirements

High school diploma or GED.
0–2 years of experience in the area of responsibility.
Industry product knowledge.
Good written and verbal communication skills.
Knowledge of MS Office software and Adobe.
Self-driven, positive attitude and demeanor.
Customer service experience.
Excellent communication, time-management, and organizational skills.
Professional telephone etiquette.
Ability to work independently.

Responsibilities

Develop customer relationships by identifying needs, explaining products or services, providing solutions, and recommending products.
Handle customer requests and issues by telephone, fax, and email.
Coordinate with outside sales and other departments to provide customer service.
Respond to customer orders and quotation requests received through outside salespersons, telephone, email, written correspondence, and fax.
Provide pricing and delivery information.
Process customer orders, including assigning, reviewing, approving, and distributing customer order documents to appropriate departments.
Respond promptly to internal and external inquiries and ensure requests are handled and completed daily.
Follow up to support timely shipment of materials and customer satisfaction.
Maintain strong working relationships with customers and vendors.
Purchase material as needed for customer orders and stock.
Resolve customer service issues.
Track open sales orders.
Perform other duties as assigned by the supervisor.