Inside Sales I - SemiTorr Group
About The Position
SemiTorr Group, Inc., a sales and distribution company for gas and fluid handling systems and components serving the High Purity, Sanitary, and Industrial markets, is hiring an Inside Sales I. SemiTorr is a subsidiary of FloWorks USA LP, a privately held company located in Houston, Texas. The role develops customer relationships by identifying customer needs, explaining products and services, providing solutions, and recommending products. It handles customer requests and issues by telephone, fax, and email, and coordinates with outside sales and other departments to provide customer service. The position responds to customer orders and quotation requests received through outside salespersons and by telephone, email, written correspondence, or fax. The role operates in a professional office environment using standard office equipment, including computers, phones, and printers. Occasional visits to warehouses or operational sites may be required. Physical demands include frequent standing and walking, continual sitting, hand and finger dexterity, talking and hearing, and visual acuity for reading technical information or using a keyboard. Occasional demands include balancing, bending, stooping, kneeling or crawling; lifting, pushing, or carrying items up to 25 pounds; working near moving mechanical parts; exposure to outdoor weather; and exposure to loud noise. FloWorks describes this information as the general nature and level of the work, rather than a comprehensive inventory of all duties and requirements. Management may add or change duties. FloWorks is an equal opportunity employer and participates in the US Government’s E-Verify program.
Requirements
- Industry product knowledge.
- High school diploma or GED.
- 0–2 years of experience in the area of responsibility.
- Good written and verbal/oral communication skills.
- Knowledge of MS Office software and Adobe.
- Self-driven, positive attitude and demeanor.
- Customer service experience.
- Excellent communication, time-management, and organizational skills.
- Professional telephone etiquette.
- Ability to work independently.
Responsibilities
- Provide pricing and delivery information.
- Process customer orders, including assigning, reviewing, approving, and distributing order documents to appropriate departments.
- Respond to internal and external inquiries promptly and ensure requests are handled and completed daily.
- Follow up to ensure timely shipment of materials and customer satisfaction.
- Maintain strong working relationships with customers and vendors.
- Purchase material as needed for customer orders and stock.
- Resolve customer service issues.
- Track open sales orders.
- Perform other duties assigned by the supervisor.
Benefits
- Medical, dental, and vision insurance with multiple plan options.
- Company-paid life and disability insurance.
- 401(k) with company match.
- Health savings and flexible spending accounts.
- Supplemental accident, critical illness, and hospital indemnity coverage.
- Employee Assistance Program, including three free counseling sessions.
- Discounted identity theft protection.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
