Inside Sales I - SemiTorr Group

Floworks International•Clifton Park, NY

About The Position

SemiTorr Group, Inc., a sales and distribution company supporting the High Purity, Sanitary, and Industrial markets, is seeking an Inside Sales I associate. The role develops customer relationships by identifying customer needs, explaining the company’s products and services, providing solutions, and recommending products. The associate handles customer requests and issues by telephone, fax, and email, and coordinates with outside sales and other departments to provide effective customer service. The position responds to customer orders and quotation requests received through outside salespersons, telephone, email, written correspondence, and fax. It provides pricing and delivery information, processes customer orders, follows up on shipments, maintains customer and vendor relationships, and purchases materials as needed for customer orders and stock. The role operates in a professional office environment using standard office equipment. Occasional visits to warehouses or operational sites may be required.

Requirements

High school diploma or GED.
0–2 years of experience in the area of responsibility.
Industry product knowledge.
Good written and verbal communication skills.
Knowledge of Microsoft Office software and Adobe.
Self-driven, with a positive attitude and demeanor.
Customer service experience.
Excellent communication, time-management, and organizational skills.
Professional telephone etiquette.
Ability to work independently.

Responsibilities

Develop customer relationships by identifying customer needs, explaining products or services, providing solutions, and recommending products.
Handle customer requests and issues by telephone, fax, and email.
Coordinate with the outside sales team and other departments to support customer service.
Respond to customer orders and quotation requests received through outside salespersons, telephone, email, written correspondence, and fax.
Provide pricing and delivery information.
Process customer orders, including assigning, reviewing, approving, and distributing order documents to appropriate departments.
Respond to internal and external inquiries promptly and ensure requests are handled and completed daily.
Follow up to ensure timely shipment of materials and customer satisfaction.
Maintain strong working relationships with customers and vendors.
Purchase materials as needed for customer orders and stock.
Resolve customer service issues.
Track open sales orders.
Perform other duties assigned by the supervisor.