Inside Sales I - SemiTorr Group

Floworks International LLC • Boise, ID

4d

About The Position

SemiTorr Group, Inc., a sales and distribution company for gas and fluid handling systems and components, serves the High Purity, Sanitary, and Industrial markets. Its products include process equipment, pumps, tubing, hoses, fittings, valves, filtration, and instrumentation. SemiTorr is a subsidiary of FloWorks USA LP.

The Inside Sales I role develops customer relationships by identifying customer needs, explaining the company's products and services, providing solutions, and recommending products. The position handles customer requests and issues by telephone, fax, and email; coordinates with outside sales and other departments to provide customer service; and responds to orders and quotation requests received through salespersons or customer correspondence.

Requirements

• High school diploma or GED.
• 0–2 years of experience in the area of responsibility.
• Industry product knowledge.
• Good written and verbal communication skills.
• Knowledge of MS Office software and Adobe.
• Self-driven, with a positive attitude and demeanor.
• Customer service experience.
• Excellent communication, time management, and organizational skills.
• Professional telephone etiquette.
• Ability to work independently.

Responsibilities

• Provide pricing and delivery information.
• Manage the customer order process, including assigning, reviewing, approving, and distributing order documents to appropriate departments.
• Respond promptly to internal and external inquiries and ensure requests are handled and completed daily.
• Follow up to support timely shipment of materials and customer satisfaction.
• Maintain strong working relationships with customers and vendors.
• Purchase material as needed for customer orders and stock.
• Resolve customer service issues.
• Track open sales orders.
• Perform other duties assigned by the supervisor.

Benefits

• Medical, dental, and vision insurance with multiple plan options.
• Company-paid life and disability insurance.
• 401(k) with company match.
• Health Savings and Flexible Spending Accounts.
• Supplemental accident, critical illness, and hospital indemnity coverage.
• Employee Assistance Program, including three free counseling sessions.
• Discounted identity theft protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED