Inside Sales I - SemiTorr Group

FloWorks • Pflugerville, TX

4d

About The Position

SemiTorr Group, Inc., a subsidiary of FloWorks USA LP, is a sales and distribution company for gas and fluid handling systems and components serving the High Purity, Sanitary, and Industrial markets. Its products include process equipment, pumps, tubing, hoses, fittings, valves, filtration, and instrumentation.

The Inside Sales I role develops customer relationships by identifying customer needs, explaining the company’s products and services, providing solutions, and recommending products. The role handles customer requests and issues by telephone, fax, and email, and coordinates with outside sales and other departments to support customer service. It responds to customer orders and quotation requests received through outside salespersons and by telephone, email, written correspondence, and fax.

The position operates in a professional office environment using standard office equipment. Occasional visits to warehouses or operational sites may be required. The description notes that management may add or change duties and responsibilities.

Requirements

• High school diploma or GED.
• 0–2 years of experience in the area of responsibility.
• Industry product knowledge.
• Good written and verbal/oral communication skills.
• Knowledge of MS Office software and Adobe.
• Self-driven, with a positive attitude and demeanor.
• Customer service experience.
• Excellent communication, time-management, and organizational skills.
• Professional telephone etiquette.
• Ability to work independently.

Responsibilities

• Provide pricing and delivery information.
• Process customer orders, including assigning, reviewing, approving, and distributing order documents to appropriate departments.
• Respond to internal and external inquiries in a timely manner and ensure requests are completed daily.
• Follow up to support timely shipment of materials and customer satisfaction.
• Maintain strong working relationships with customers and vendors.
• Purchase materials as needed for customer orders and stock.
• Resolve customer service issues.
• Track open sales orders.
• Perform other duties assigned by the supervisor.
• Develop customer relationships by identifying needs, explaining products or services, providing solutions, and recommending products.
• Handle customer requests and issues by telephone, fax, or email.
• Coordinate with outside sales and other departments to support customer service.
• Respond to customer orders and quotation requests received through outside salespersons and by telephone, email, written correspondence, and fax.

Benefits

• Medical, dental, and vision insurance with multiple plan options.
• Company-paid life and disability insurance.
• 401(k) with company match.
• Health Savings and Flexible Spending Accounts.
• Supplemental accident, critical illness, and hospital indemnity coverage.
• Employee Assistance Program, including three free counseling sessions.
• Discounted identity theft protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED