Inside Sales Representative
Xylem•Pewaukee, WI
About The Position
The Inside Sales Representative is responsible for order processing and sales-related support for internal and external customers. The role provides prompt, thorough customer service and coordinates order management from pricing and quoting through order entry, delivery, and invoicing. It also supports Flygt AC products and services through pricing and availability information, formal quotations, and other pre- and post-order assistance.
Requirements
- Bachelor's degree in mechanical engineering, preferably in a technical field, or at least 2 years of equivalent work experience in a customer support position, ideally in a manufacturing environment.
- Strong written and oral communication skills.
- Prior experience providing customer support and supporting projects.
- Technical aptitude, including the ability to understand bills of materials and technical drawings, mechanical ability, and parts pricing.
- Basic math skills.
- Ability to engage with suppliers to obtain quotations and support parts and service proposals.
- Ability to work in a fast-paced environment with a diverse workforce and customer base in a matrixed organization.
- Proficiency with Microsoft Office, especially Word and Excel.
Nice To Haves
- Basic knowledge of SAP ERP.
Responsibilities
- Respond to customer inquiries received from internal or external sources.
- Verify and identify parts against original pump specifications.
- Obtain current part costs as needed, check pattern availability as appropriate, and develop current selling prices based on established margin levels.
- Maintain accurate records of costs and selling prices.
- Prepare and send proposals to internal or external customers.
- Review customer orders for accuracy against proposals.
- Coordinate with the Order Management team to gather customer information needed to enter and process orders.
- Coordinate with order-entry personnel to ensure orders are processed properly and provide backup order-entry support as needed.
- Maintain virtual customer files containing sales contracts and other information.
- Provide price and availability information, formal quotations, and other pre- and post-order support for Flygt AC products and services.
- Perform additional duties and responsibilities based on organizational needs.
Benefits
- Paid Volunteer Program (Xylem Watermark).
- Employee Resource Groups (ERGs).
