Inside Sales Representative

BELL LUMBER & POLE COMPANY LLC•Detroit, MI

4d•$47,000 - $59,000

About The Position

The Inside Sales Representative drives profitable growth for Bell Lumber & Pole by using remote selling, relationship-building, and communication skills to identify, develop, and expand market opportunities for assigned products and services. The role focuses on high-volume transactional accounts with shorter sales cycles, responsive customer engagement, lasting relationships, and maximizing sales opportunities. It is part of a collaborative, high-performing team, and can be performed on-site, hybrid, or remotely. Compensation is $47,000–$59,000 annually. The representative manages sales efforts for assigned customers and prospects, generates and qualifies leads, supports customer quoting and ordering, and develops sales pipelines with channel partners and colleagues. The role manages marketing-qualified leads and their handoff to Outside Sales Representatives, maintains CRM and pipeline information, forecasts account sales, and oversees delivery from order placement through close-out. The representative also supports assigned accounts during Storm Emergency Response as their primary 24-hour contact, resolves customer issues in collaboration with internal departments, and may travel occasionally to trade shows and other events. A high school diploma or equivalent combination of education and experience is required. At least one year of customer service or sales experience is required. A two-year degree or higher, outbound call center or inside sales experience, relevant industry experience, and CRM experience are preferred. The position offers health, dental, and vision insurance, a 401(k) with company match, disability and life insurance, paid holidays and paid time off, professional development opportunities, and employee assistance and hardship programs.

Requirements

High school diploma or equivalent combination of education and experience.
At least one year of customer service or sales experience.

Nice To Haves

Two-year degree or higher.
Previous experience in an outbound call center, inside sales, or a related industry.
Experience with CRM systems.

Responsibilities

Manage sales efforts for an existing list of customers and prospects, including cold calling and making multiple outbound calls to potential customers.
Understand client needs and offer solutions and support.
Qualify marketing-qualified leads from digital campaigns, conferences, references, trade shows, and other sources.
Collaborate with PDAM to research potential leads using business directories, web searches, and digital resources, and provide reports related to marketing campaigns.
Build sales pipelines with channel partners and team members to close sales.
Handle projects for new and existing customers, including analysis and vendor setup forms.
Develop and maintain vendor relationships that support sales opportunities and activities.
Track weekly, monthly, and quarterly performance and sales metrics and report them to the manager.
Fulfill sales duties for assigned and generated accounts.
Represent the company at regional and national trade shows and expositions.
Create and present company sales presentations to existing customers and marketing-qualified leads, in person or virtually.
Accept and manage follow-through for all marketing-qualified leads and manage their handoff to Outside Sales Representatives.
Oversee successful delivery from order placement through order close-out.
Learn and use the CRM to execute programmatic campaigns and maintain prospective-client information.
Maintain data hygiene and pipeline reporting for Sales leadership and SLT.
Implement surcharges, price adjustments, and indexing for assigned accounts.
Forecast sales for all assigned accounts.
Serve as the primary 24-hour contact for assigned accounts during Storm Emergency Response.
Collaborate with departments to resolve customer issues promptly.
Participate periodically in continuing education classes.
Contact customers for additional information or issue resolution during the quote or ordering process.
Gather data for reporting and ensure quoting accuracy.
Follow up on customer applications and enter them accurately into the system.
Complete vendor forms and direct questions to the appropriate people, following the vendor questionnaire manual.
Monitor internal reports to ensure orders are processed correctly.
Attend weekly shipping meetings.
Travel occasionally to trade shows and other events as required.
Perform other responsibilities and duties as needed or requested by management.