Sales Professional - Inside Sales

SCI Shared Resources • Oak Lawn, IL

4d

About The Position

The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service, generates revenue for the cemetery, and acts as the primary contact for families. The counselor prospects for new business, builds relationships with families and community contacts, understands each family’s needs, and offers appropriate solutions. The position also works with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service and support families’ current and future needs.

Requirements

• High school diploma or equivalent.
• 1–2 years of college or equivalent education and experience.
• Current state- or province-issued driver’s license with an acceptable driving record.
• Ability to pass the company’s internal presentation certification within 30 days of hire.
• Ability to work some evenings and/or weekends each month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state/province law.
• Ability to work flexible hours and, at times, up to 12 hours in a day.
• Ability to treat others with empathy and respect.
• Knowledge of computers and some software.
• Customer service skills.

Nice To Haves

• 1–2 years of customer service or sales industry experience is preferred.

Responsibilities

• Prospect for at least 1–2 hours each day and obtain referrals from families served by the location.
• Network and build relationships with community and civic organizations.
• Present information and arrangements to families served and referred families.
• Maintain and track activity levels to ensure productivity.
• Respond to client inquiries promptly, respectfully, sensitively, and professionally.
• Listen to families, communicate honestly, show genuine concern, and understand their unique needs.
• Stay in touch with families to ensure satisfaction and follow through on customer problems and requests.
• Prepare for appointments and perform procedures professionally and with attention to detail.
• Build trust-based relationships and earn referrals by educating families about the benefits of pre-planning.
• Connect services provided at need through aftercare with future services that protect families.
• Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
• Review previous services and family contacts to prepare for current needs and sales.
• Share family concerns with the rest of the SCI team.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Accounts for health care and dependent care.
• Sick leave.
• Short-term and long-term disability insurance.
• Life insurance, voluntary accidental death or dismemberment insurance, and dependent life insurance.
• SCI 401(k) Retirement Savings Plan with company match.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED