Technical Inside Sales Rep
About The Position
MRC Global serves the oil and gas industry across the upstream, midstream, and downstream sectors, as well as chemical and gas distribution markets worldwide. The Technical Inside Sales Representative provides direct support to external and internal customers in selling instrumentation and controls or specialty products. The role works with Supply Management groups to ensure equipment meets customer specifications and also assists with operational and administrative duties. The position requires technical product support, customer and vendor communication, sales and order processing, maintenance of pricing and inventory information, and adherence to workplace safety practices. Reasonable accommodation may be made to enable individuals to perform essential functions.
Requirements
- An undergraduate degree in a related field, or an equivalent combination of education and work experience providing the knowledge and abilities necessary to perform the work.
- Strong knowledge of PVF products, reasoning, analytical, math, and reading skills.
- At least two years in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, including demonstrated sales experience.
- Competence in using computers and software applications.
- Ability to communicate and promote ideas and transfer detailed knowledge to others.
- Willingness and ability to travel regularly within and outside the region.
- Current, valid driver's license and an acceptable driving record at all times.
- Ability to provide documentation verifying legal work status.
- Proficiency in reading and speaking English to communicate with others, understand and interpret safety instructions, and respond to inquiries.
- Ability to understand and comply with MRC guidelines and expectations, including the Code of Conduct and Conflict of Interest guidelines.
Responsibilities
- Provide technical assistance and support to customers regarding product specifications and troubleshoot applications as needed.
- Size pneumatic and electric actuators for use on valves.
- Understand customer businesses, requirements, and expectations to recommend products and solutions.
- Enter and maintain purchase orders, customer orders, procurement matches, and trade discounts as needed.
- Maintain records and files, including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts.
- Maintain knowledge of current product pricing.
- Obtain vendor and Supply Management Group price quotes for resale to customers and provide price quotes to customers.
- Build rapport and respond promptly to internal and external customer, vendor, and branch inquiries about materials and sales matters, including warehouse errors, shortages, and damaged material.
- Maintain and approve quality standards.
- Set up correct descriptions for inventory items and add new inventory to the system as needed.
- Learn new procedures and product information as required.
- Work scheduled and unscheduled overtime, including on-call work, when requested.
- Perform other assigned duties or projects.
- Take reasonable care for personal and others' safety and health, and immediately report workplace hazards, injuries, or illness.
