Inside Sales Representative

Arrow Exterminators • Buford, GA

4d

About The Position

Arrow Exterminators is hiring a full-time Inside Sales Representative to sell additional services to existing and former customers by phone. The role also provides administrative support to service centers by answering calls, scheduling services, and managing payment data. It requires exceptional customer service and meeting daily call-volume standards. Compensation consists of an hourly rate plus commissions.

The representative introduces and explains services suited to customer needs, enrolls customers in services, and partners with Outside Sales by generating leads and appointments through telephone conversations. The representative works on lead-generation programs developed by the corporate Inside Sales Department and receives coaching and support from regional training managers. The role also involves documenting customer interactions and call activity in the customer relationship management system, making outbound calls, and answering inbound calls for scheduling, billing, or problem resolution.

Requirements

• Previous customer service experience is preferred.
• Excellent telephone skills.
• Basic computer skills.
• Ability to pass and maintain any state regulatory agency-required licensing or certification exams.
• Ability to pass internal technical exams.
• High school diploma or equivalent.
• Able to work a minimum 40-hour work week.
• Willingness to work minimal overtime as needed.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Sell additional services by phone to existing and former customers.
• Introduce and explain services that meet customer needs and enroll customers in those services.
• Generate leads and appointments for Outside Sales through telephone conversations.
• Work on lead-generation programs created by the corporate Inside Sales Department.
• Document customer interactions and call activity in the customer relationship management system.
• Answer inbound calls and assist with scheduling, billing, and problem resolution.
• Provide administrative support to service centers, including managing payment data.
• Meet daily call-volume standards.

Benefits

• Generous time off.
• 11 paid holidays.
• 401(k) with company match.
• Roth IRA.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• High-deductible HSA.
• Telemedicine.
• Disability insurance.
• Cancer insurance.
• Accident insurance.
• Company-paid health and wellness suite, with additional optional coverage.
• Life insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED