Inside Sales Jobs

About The Position

Requirements

• Customer Service – Effectively manages difficult or emotional customer situations, solicits customer feedback to improve service, and meets customer commitments
• Interpersonal Skills - Focuses on resolving conflict vs. blaming others, maintains confidentiality, and is open to coaching and new ideas
• Communications - Speaks clearly and persuasively in both positive and negative situations, listens and gets clarification, and responds well to questions. Able to compose professional business correspondence.
• Teamwork – Provides and welcomes feedback, contributes to a positive team spirit, and supports team member efforts to succeed
• Attendance / Punctuality – Is logged in and ready to work at the start of each shift, limits unscheduled absences
• Organizational Support - Follows policies and procedures and completes administrative tasks correctly
• Planning and Organizing - Prioritizes and plans work effectively and uses work time efficiently
• Math Skills – Able to calculate adjustments and amounts such as discounts, pro-rata, percentages, and apply concepts of basic accounting
• Professionalism – Maintains a professional appearance. Approaches others in a tactful manner, reacts well under pressure, and treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions and follows through on commitments.
• Computer Skills – Possesses solid operating knowledge of Microsoft Word, Excel, Outlook, and order processing software
• High school diploma or GED, or equivalent combination of education and experience
• 1 year of related experience and/or training
• To qualify for Work from Home, applicant must meet WFH requirements (bandwidth, environment, office set-up)

Nice To Haves

• Industry experience and sales experience is preferred
• Bilingual proficiency in English and Spanish is a plus
• Residents within our service areas in South Carolina and Georgia preferred

Responsibilities

• Solicit and sell new or upgrade services to both new and existing customers
• Manage sales leads by tracking and following up close new sales and customer upgrades
• Work with Truvista Fiber sales and operations team members to generate sales leads
• Review existing customer accounts to identify and close new sales and service upgrades opportunities that are mutually beneficial to the customer and Truvista Fiber
• Provide world-class customer service to customers, process orders for service installation, activation, or change in service
• Determine charges for services requested, collect deposits, prepare change of address records, and issue discontinuance orders
• Take ownership of customer complaints concerning billing or services rendered
• Perform other work-related duties as assigned

Benefits

• Equipment (laptop, IP phone, and headset) are provided by Truvista Fiber