Sales Professional - Inside Sales

Service Corporation International • Roanoke, VA

3d

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides personalized service, serves as a primary contact for families, and helps generate revenue for the cemetery. It involves prospecting, building relationships with families and community members, presenting service options, following up on family needs, and collaborating with funeral home and cemetery colleagues to provide seamless service.

Requirements

• 1–2 years of college or equivalent education and experience.
• Valid driver’s license with an acceptable driving record.
• Must be able to pass the Company’s internal presentation certification within 30 days of hire.
• Ability to work some evenings and/or weekends each month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state or provincial law.
• Ability to work flexible hours and, at times, up to 12 hours in a day.
• Ability to treat others with empathy and respect.
• Knowledge of computers and some software.
• Customer service skills.

Nice To Haves

• 1–2 years of customer service or sales industry experience preferred.

Responsibilities

• Prospect for a minimum of 1–2 hours each day and track activity to support productivity.
• Obtain referrals from families served and build relationships with community and civic organizations.
• Explain and present arrangements to families and referred families.
• Respond to client inquiries promptly, respectfully, sensitively, and professionally.
• Listen to families, understand their unique needs, and offer valuable solutions.
• Keep in touch with families to ensure satisfaction and follow through on problems and requests.
• Prepare for appointments and perform procedures professionally and with attention to detail.
• Build trust-based relationships and seek referrals by educating families about pre-planning and protection options.
• Maintain continuity from at-need services through aftercare and future family services.
• Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide high-quality service.
• Review prior services and family contacts to prepare for current needs and sales.
• Share family concerns with the SCI team.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree