Inside Sales Rep

Rite-Hite•Yorba Linda, CA

About The Position

At Arbon Equipment, a Rite-Hite Company, the Inside Sales Rep generates and qualifies leads and supports quote development for territory sellers. The role advances sales on behalf of Territory Representatives to improve responsiveness and efficiently serve smaller, transactional customers. It reports to the Inside Sales Manager, is part of the Inside Sales organization led by the Director Inside Sales, and works closely with Territory Representatives and Field Support to provide a seamless customer experience. The role supports and promotes workplace safety by following company and OSHA policies, using required personal protective equipment, and promptly reporting hazards, near misses, and incidents. The position is office-based with minimal travel required; occasional travel may be required. On-call work is not required. The employee is regularly required to talk, hear, use hands to manipulate objects or controls, stand, and walk. Occasional duties may include stooping, bending, reaching above the shoulders, and lifting up to 25 pounds. Work also involves frequent and continuous computer-based tasks, periods of sitting, close vision, and adjusting focus. The employer may modify responsibilities and requirements to reasonably accommodate individuals with disabilities.

Requirements

One to two or more years of inside sales, customer service, or call center sales experience.
Strong phone and digital communication skills.
Proficiency with CRM systems.
Ability to multitask and prioritize in a fast-paced environment.
Consultative, needs-based selling approach.
Collaborative, team-oriented mindset.
Ability to meet customer site access and safety requirements, if applicable.
Ability to pass a background check.
Eligibility to work in the United States.

Nice To Haves

Associate's or Bachelor's degree, or an equivalent combination of education and experience.
Experience in industrial or distribution sales.
Experience with CRM and sales engagement tools.
Bilingual Spanish skills, depending on region.
Experience supporting a field sales team.

Responsibilities

Support and promote a culture of safety.
Follow company and OSHA safety policies and procedures.
Use required personal protective equipment properly.
Promptly report hazards, near misses, and incidents.
Generate and qualify inbound and outbound leads and sales opportunities.
Support quote development and follow-up for Territory Representatives.
Manage smaller and transactional customer relationships directly, taking sales to close where appropriate.
Maintain accurate records of leads, opportunities, and customer activity in the CRM system.
Respond promptly to customer inquiries via phone and digital channels.
Partner with Territory Representatives to hand off qualified opportunities and provide status updates.
Support marketing campaign follow-up and demand-generation activities.
Identify upsell and cross-sell opportunities during customer interactions.
Contribute to regional Inside Sales performance metrics, including response time and conversion rate.
Demonstrate Rite-Hite's Values in Action in daily interactions, decision-making, and work, contributing to a culture of accountability, collaboration, and respect.