Inside Sales Associate

POOLCORP•Albuquerque, NM

3d•$20 - $22•Onsite

About The Position

The Inside Sales Associate at POOLCORP supports the customer experience in a fast-paced, customer-facing role. The associate assists customers at the counter and over the phone by answering product questions, processing orders, recommending solutions, and helping ensure a smooth sales and pickup experience. The role involves building customer relationships while supporting showroom and basic warehouse operations. The position is based at SCP Albuquerque in Albuquerque, New Mexico. Work hours are Monday through Friday, 7:00 a.m. to 4:00 p.m., with occasional Saturdays from 8:00 a.m. to 11:00 a.m. Pay is $19.50 to $22.00, with performance bonuses of up to $2,500. POOLCORP describes itself as the world's leading distributor of outdoor living products, with more than 445 sales centers in 12 countries and over 6,000 employees. The company offers career growth and advancement opportunities, comprehensive training, and a family-oriented, hometown culture. Offers to external candidates are contingent on successful pre-employment drug testing and background verification. The position is designated safety-sensitive.

Requirements

Must be at least 18 years old.
Excellent customer service attitude and comfort interacting directly with customers for most of the day.
Strong computer skills, including the ability to use basic computer systems and MS Office.
Ability to safely move products weighing up to 100 pounds using equipment such as a dolly.

Nice To Haves

High school diploma or GED.
At least 1 year of related inside sales experience.
Familiarity with pool supplies, parts, chemicals, or pool construction and maintenance.

Responsibilities

Assist walk-in and phone customers with product questions, orders, and service needs.
Enter sales orders accurately, generate invoices, and process payments or credit authorizations according to company policy.
Recommend products and solutions based on customer needs and product availability.
Evaluate and determine the disposition of counter-handled warranty items in accordance with manufacturers' warranty policies and customer needs.
Provide customers with estimated delivery dates based on vendor production and delivery schedules.
Pull, stage, and distribute customer orders, occasionally using an RF scanner.
Restock and replenish showroom merchandise to maintain product availability and presentation.
Cross-train in receiving, shipping, and general warehouse duties to support branch operations.

Benefits

Medical, dental, vision, and prescription drug coverage.
Flexible Spending Accounts.
Wellness Programs.
401(k) with company match.
13 days of paid time off, increasing with tenure.
8 paid holidays.
Employer-paid life insurance and long-term disability insurance.
Paid parental leave.
Fully funded tuition education programs.
Bonus programs, including employee recognition and referrals, Summer Madness, and annual performance bonuses.
Employee Stock Purchase Plan.
Employee discounts.