Inside Sales Representative

DPR Construction • Monroe, LA

3d

About The Position

OES Equipment, part of the DPR Family of Companies, is seeking an Inside Sales Representative in Monroe, Louisiana. The role provides advanced inside sales and customer support by managing customer inquiries, sales orders, and fulfillment activities. The representative serves as a primary internal point of contact for customers, ensuring accurate order processing, timely issue resolution, and consistent service delivery. Strong product knowledge and process expertise are used to support revenue growth and customer satisfaction. The role collaborates closely with outside sales representatives, branch leadership, and internal support teams.

Requirements

• High school diploma or equivalent experience.
• 3–5 years of related experience in inside sales, customer service, or sales operations.

Nice To Haves

• 2–4 years of experience in construction supplies, the equipment industry, or a related field.

Responsibilities

• Manage customer interactions throughout the order lifecycle, including inquiries, quoting, order processing, fulfillment, and issue resolution.
• Create and maintain accurate sales quotes, sales orders, invoices, and rental or re-rental contracts in accordance with established standards.
• Coordinate purchasing activities for inventory, drop-ship items, re-rented equipment, and site services in alignment with procurement guidelines.
• Support inventory, equipment, and receiving activities by maintaining accurate records, following inventory control procedures, and resolving discrepancies.
• Collaborate with outside sales representatives and branch leadership to identify customer needs and recommend appropriate solutions.
• Use product and equipment knowledge to support customer decision-making and resolve service-related issues.
• Prioritize daily tasks and manage time effectively to consistently meet service standards.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED