Implementation Specialist Jobs

About The Position

Requirements

• High school diploma or GED.
• 3–5 years of software implementation, onboarding, project management, training, or related experience.
• Experience managing multiple customer-facing projects simultaneously.
• Strong presentation, facilitation, communication, and problem-solving skills.
• Ability to work independently with minimal supervision.
• Ability to travel up to 90% for onsite implementations, customer meetings, or company events, as required.

Nice To Haves

• Associate or bachelor's degree.
• Experience mentoring or coaching team members.

Responsibilities

• Lead medium- to large-scale implementation projects from kickoff through go-live and customer handoff.
• Manage multiple concurrent implementation projects while maintaining quality and timeline commitments.
• Serve as the primary customer advisor throughout the implementation lifecycle.
• Configure software solutions based on customer requirements and business objectives.
• Independently deliver virtual and onsite training programs.
• Identify implementation risks and develop mitigation strategies.
• Partner with Support, Product, Customer Success, and Engineering teams to resolve issues.
• Monitor project scope, milestones, deliverables, and stakeholder communications.
• Build and maintain customer relationships that drive adoption and satisfaction.
• Mentor and support Implementation Specialist I team members.
• Serve as a subject matter expert on assigned products and implementation processes.
• Contribute to process improvements, documentation, and team development initiatives.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Retirement savings programs
• Paid time off
• Wellness programs
• Other company-sponsored benefits
• Flexible work arrangements
• Opportunities for learning and development