Payroll Implementation Specialist

Brabo•Palm Harbor, FL

About The Position

Brabo is seeking a highly organized, detail-oriented Payroll Implementation Specialist to lead new payroll clients through the implementation process from the point of sale through their successful transition to our ongoing service team. This position serves as the critical bridge between Sales, Paylocity, the client, and Brabo’s Payroll & HRIS service team. The Implementation Specialist is responsible for keeping each implementation moving forward, gathering and validating required information, coordinating system setup, identifying discrepancies before payroll goes live, educating clients on their new platform, and ensuring the account is fully prepared before being transitioned to ongoing service. The ideal candidate is comfortable managing multiple implementations at different stages, enjoys working directly with clients, has strong attention to detail, and understands that a successful implementation requires both technical accuracy and strong communication.

Requirements

2+ years of experience in payroll, HRIS, payroll implementation, client onboarding, or a related field preferred
Experience with Paylocity or a comparable payroll/HRIS platform strongly preferred
Working knowledge of payroll processing, payroll taxes, deductions, direct deposit, and employee payroll data
Strong project management and organizational skills with the ability to manage multiple client implementations simultaneously
Exceptional attention to detail and ability to identify inconsistencies in payroll and employee data
Strong written and verbal communication skills
Comfortable leading client meetings, training sessions, and payroll walkthroughs
Ability to manage deadlines and follow up consistently with clients, vendors, and internal teams
Strong problem-solving skills and willingness to investigate issues through resolution
Proficiency with Microsoft Office, Google Workspace, CRM systems, and business software platforms
Experience with Salesforce and Monday.com is a plus
FPC or CPP certification is preferred but not required

Nice To Haves

Highly organized with strong follow-through
Proactive rather than reactive
Comfortable owning a process from beginning to end
Naturally detail-oriented and quality-focused
Strong sense of accountability
Confident communicating with clients and internal stakeholders
Able to explain payroll and technology concepts in a clear, approachable way
Comfortable managing competing priorities and changing deadlines
Collaborative and team-oriented
Interested in continuously improving processes and client experience

Responsibilities

Take ownership of new payroll implementations following the completion of the sales process
Review sales orders, implementation documentation, and client requirements for completeness and accuracy
Conduct new-client welcome calls and establish implementation timelines, expectations, responsibilities, and next steps
Serve as the primary Brabo point of contact throughout the implementation process
Coordinate implementation activity between the client, Brabo Sales, Paylocity implementation representatives, and Brabo’s internal service teams
Track outstanding items, follow up with clients and partners, and proactively address issues that could delay implementation
Maintain accurate implementation documentation, notes, status updates, and internal records
Ensure all required implementation steps are completed before releasing an account to the ongoing service team
Review federal, state, and local payroll tax information for accuracy and completeness
Validate federal EIN information, filing frequency, state withholding accounts, unemployment accounts and rates, and applicable paid family and medical leave accounts
Identify missing registrations or tax information and coordinate necessary follow-up
Review employee demographic and payroll information, including Social Security numbers, addresses, dates of hire, compensation, tax status, direct deposit information, deductions, and garnishments
Review payroll schedules, pay frequencies, check dates, processing cycles, and funding requirements
Review earning and deduction code setup, including pre-tax and post-tax treatment
Coordinate setup requirements for multi-state employers and employees
Review applicable PTO and sick-time policies and coordinate configuration within Paylocity
Identify special payroll considerations including tipped employees, multiple rates or jobs, retirement plans, workers' compensation, and other client-specific requirements
Work directly with Paylocity implementation representatives to ensure client accounts are configured according to the information provided
Review system configuration against client requirements and submitted documentation
Validate employee data and system setup before the first live payroll
Conduct detailed mock payroll reviews to identify discrepancies before go-live
Validate items such as employee taxes, compensation, direct deposit, deductions, retirement contributions and employer matches, salary auto-pay, and other payroll calculations
Escalate discrepancies and coordinate corrections with Paylocity, the client, and internal Brabo resources
Confirm required administrative access, reporting, delivery preferences, banking information, and client settings are established correctly
Maintain detailed payroll process documentation and relevant client notes for the ongoing service team
Guide clients through their initial Paylocity login and system orientation
Train clients on employee profiles, payroll processing, payroll reports, and other core system functions
Coordinate and support the client's first live payroll
Review the first payroll for accuracy and address outstanding questions or configuration issues
Conduct a second payroll session designed to transition more responsibility to the client while providing support and oversight
Confirm the client is comfortable with their payroll process before transitioning the account to ongoing service
Provide clear follow-up communication, resources, and next steps throughout the implementation
Depending on the client's services, assist with the implementation and rollout of additional Paylocity functionality, including: Time & Labor, PTO and accrual tracking, Expense Management, General Ledger integrations, 401(k) integrations, Learning Management, Employee onboarding and self-service, Reporting, Compensation, Data Insights, Recognition & Rewards, Surveys, Workflows & Documents
Coordinate with internal subject matter experts and Paylocity resources when specialized configuration or additional support is required.
Partner closely with Sales to ensure commitments made during the sales process are accurately reflected in implementation
Identify missing or conflicting information early and communicate clearly with the appropriate parties
Keep Sales informed of significant implementation issues when necessary
Prepare the account for a clean transition to the Payroll & HRIS service team
Provide the service team with complete documentation regarding payroll processes, client preferences, outstanding items, special configurations, and other important account information
Conduct a formal implementation handoff once the client has successfully completed the required payroll launch process
Participate in internal meetings and process improvement initiatives related to client onboarding and implementation