Customer Implementation Specialist

Instinct Science • Doylestown, PA

2d • $55,000 - $80,000 • Remote

About The Position

Instinct Science is a veterinary technology company offering practice software, professional education resources, clinical and pharmaceutical decision support, and AI-assisted scribing. Guided by its U.C.A.R.E. values, the company emphasizes compassion, customer focus, speed, kindness, and high standards.

The Customer Implementation Specialist supports the onboarding team in helping customers successfully launch Instinct. The role focuses on completing implementation and integration tasks, activating products, and keeping onboarding projects on track. Working with onboarding leads, product teams, customers, and other cross-functional teams, the specialist helps resolve setup challenges and deliver a smooth go-live experience. This is a fully remote role.

Instinct describes its work environment as supportive, caring, transparent, open, honest, and empathic. The company offers medical, dental, and vision benefits, a 401(k) with match, flexibility over work and time off, Flow State Fridays, a stipend, and all-expense-paid time together during the year, including an annual retreat. The compensation range is $55,000–$80,000, with actual compensation based on skills, qualifications, and experience. Instinct is an equal opportunity employer and provides accommodations during the pre-employment process upon request.

Requirements

• 1–2 years of project management experience or project management assistance, preferably in a SaaS or veterinary-related environment.
• Strong understanding of veterinary practices and their challenges.
• Experience managing change, including guiding customers through transitions to new systems or processes.
• Data proficiency and practical experience with Excel or Google Sheets.

Nice To Haves

• Experience with Instinct software is highly preferred.
• Experience or knowledge of veterinary labs is desirable but not required.

Responsibilities

• Serve as a primary customer contact throughout onboarding, particularly for integrations.
• Support the Implementation Manager by completing hands-on implementation and integration tasks.
• Troubleshoot and resolve integration issues during customer go-live.
• Complete implementation tasks using Excel and Google Sheets, including data matching, validation, and complex functions.
• Partner with the Adoption Specialist, Implementation Manager, and cross-functional teams on onboarding integrations and the overall onboarding experience.
• Communicate clear status updates to customers and stakeholders, and keep tasks organized and on track.
• Document and maintain onboarding and integration resources for internal teams and customers.
• Identify, escalate, and help resolve integration roadblocks during onboarding.
• Collaborate across teams to support customers and enable internal team success.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with match.
• Flexible control over work and time off, including time to innovate and Flow State Fridays.
• A stipend that can be used for almost anything to help employees bring their best selves to work.
• All-expense-paid time together throughout the year, including an annual retreat.
• Supportive and caring work environment.
• Compensation range of $55,000–$80,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed