Implementation Specialist

ADP•El Paso, TX

1d•Hybrid

About The Position

ADP is hiring a Senior Implementation Specialist to implement its Wage Garnishments product for clients. The role serves as a front line for addressing client challenges, resolving issues, answering questions, and training users on ADP technology. The specialist analyzes client requirements, configures systems, and provides client training within required timelines. Implementations may include adding products, transferring clients from other parts of ADP, or migrating clients between ADP solutions. The specialist delivers implementations according to ADP guidelines and client expectations, helps clients use ADP solutions to manage their businesses, and works to provide a seamless client experience. The role involves maintaining product and implementation knowledge, applying industry expertise to system configurations and product upgrades, and staying engaged with clients throughout implementation. The position is hybrid, with three days in the office and two days working from home.

Requirements

1–2 years of experience in a business-to-business client service or customer service interface, or in a systems integration environment.
Basic project management skills.
Clear, professional verbal and written communication skills.
Ability to build rapport and trust with clients.

Nice To Haves

College degree (not required).
Ability to maintain focus and work effectively with multiple demands.
Ability to work as part of a team to accomplish tasks.
Strong client relationship skills.
Comfort working in a performance-based, structured environment while demonstrating high ethical standards.
Ability to recognize basic procedural issues and escalate them appropriately.
Learning agility and critical thinking skills.
Ability to learn and apply basic concepts in new situations.
Proficiency with current web technologies and working knowledge of various operating systems.
Excellent analytical and time-management skills.
Proficiency using Microsoft Office.

Responsibilities

Implement ADP solutions for clients according to ADP guidelines and client expectations.
Onboard clients to the Wage Garnishments product through requirement analysis, system setup, and client training.
Implement additional products, client transfers from other parts of ADP, and migrations from one ADP solution to another.
Help clients manage their businesses using ADP solutions and deliver a seamless client experience.
Maintain and expand knowledge of implementation functions, ADP products and services, and implementation best practices.
Apply industry and product knowledge to optimize system configurations and product upgrades.
Deliver solutions accurately and within client-defined timelines to support client satisfaction and retention.
Resolve issues, provide solutions, and ensure accuracy across all aspects of client setup.
Communicate priorities and timelines clearly to clients and members of client project teams throughout implementation.
Collaborate with sales, service, integration, and operations departments.